SANGEETA MALLANNA

Certified Salesforce.com Administrator

Email: acuoza@r.postjobfree.com Phone: +1-858-***-**** Salesforce.com administrator and business analyst with 2 years of IT experience in building robust solutions to meet business needs. Currently working at Ooyala Inc. as a consultant from Resolvit LLC, Santa Clara, CA. Extensive experience in design, administration, deployment and maintenance of applications on Salesforce platform. Talented in identifying inefficiencies in business processes and resolving them using Salesforce.com features and tools.

• Service Cloud • Sales Cloud • Custom force.com applications

• Communities • Chatter • Salesforce 1

Tools

Microsoft Office, Dataloader, Workbench, work.com, Jira, Drawloop, Zuora, SKUID, Eclipse Juno, Gainsight, TopBox. Certifications

1. Certified Salesforce Administrator (ADM 201) - License number: 5867724 2. Certified Salesforce Platform App Builder (DEV401) - License number: 6007314 Salesforce Experience Summary

• Analysing business processes and systems and suggesting improvements and changes to streamline them.

• Writing requirement and technical specification documents, user manuals for Salesforce Applications.

• Building custom apps by creating custom objects, workflow rules, validation rules, formula fields, roll-up summary fields, record types, page layouts, master-detail relationship, approval processes, process flows.

• User Management using profiles, roles, public groups, queues, permission sets.

• Configuring security model around data using org-wide defaults, sharing rules and role based hierarchy

• Setting up communities and sharing data with community users.

• Setting up Entitlements and milestones to ensure customers are getting services they deserve.

• Customizing cases, service cloud console, knowledge base to automate service and support processes.

• Configuring leads, accounts, opportunities, contacts, campaigns for automating sales processes.

• Developing analytics/metrics using reports, dashboards.

• Creating sandboxes and performing sandbox refreshes, deployment using change sets.

• Unit testing the configurations and functionalities and providing UAT Support, Go Live Support. Resolvit LLC – Client Ooyala Inc., Santa Clara, CA Oct 2015 – Present Salesforce BA & Admin

• Project Gold Phase 3: Merging of Salesforce orgs of acquired companies into Ooyala’s Salesforce org.

• Providing support to Customer Success Managers, Sales, Ops, Finance, Tech Support teams for new requirements and also to resolve issues any existing applications. Trinity Systems Technologies Inc., Fremont, CA Apr 2015 – Oct 2015 Salesforce Admin

• Implemented a product called RealTime PSO on Salesforce platform that enables professional services and outsourcing organizations to sell, fulfil and deliver firm services immediately for real-time revenue displacing the need for primary dependence on Request for Proposals (RFPs).

• UI design using SKUID pages.

Tata Consultancy Services, San Diego, CA May 2014 – Apr 2015 Salesforce Admin

• Admin Support System: Implemented multiple case management applications using email-to-case, web-to-case to track and manage tickets submitted by various teams/individuals.

• Hardware Manufacturing Approval System: Created multi-step approval system to approve requests for manufacturing different types of hardware units.

• Activity Tracker: Built a custom application to store and keep track of third party licenses and their renewals. SBI California, San Diego, CA Oct 2010 – July 2013 Teller and Personal Banker

• Top performer with track record of consistently exceeding sales goals and meeting customer expectations. Education

Bachelor of Engineering (B.E) in Computer Science from Visveswaraiah Technological University, India. (www.vtu.ac.in) from 2005 to 2009.

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