Medical Management

Joann Owens-Brown

*********@*****.***

Mobile 832-***-****

Home- 832-***-****

Technical support to technologists, doctors, nurses and other hospital personnel.

Administrative Assistance: Architectural and Construction Firms

Computer: Proficient with various medical software, MS Word, and Windows and knowledgeable in Access, Excel,

Capable of prioritizing workflow, adjusting to changing work demands.

Unit management, supply purchasing, reception, file management, office start-up, and supervision.

Complete healthcare and management to benefit patient and staff.

Patient Care Assistant, Sitter, duties such as transportation, running errands, assist with exercise, transportation, light housekeeping, shopping, medication reminder.

Billing and Accounts receivable

Education/Special Training

University of Phoenix 2008-2013 (AA, Social Services Management)

Certificate of Completion, Medical Billing and Coding

Certificate of Completion, Medical Terminology

UTMB, Unit Secretarial Training Course

Basic Arrhythmia

CPR Certified-2015

Epic Training

Work Experience

CHI St. Luke’s Health Center/Conifer Health Solutions

04/2013- Present

Sr. Admitting Interviewer

St. Luke’s Community Emergency Location

Admitting and registration of patients in Emergency Department, verifying insurance, collecting co-pays, posting payments, updating patient’s demographics,transcribing physicians orders, ordering special studies and labs, discharging and admissions, answering incoming calls as well as calling next day appointments to notify them of financial obligations and instructions for next day visits. Answering all questions and addressing all concerns. Collecting all payments due prior to appointment visit. Coding and Billing

06/2007 to 10/28/2011 Memorial Hermann System

Patient Access Specialist III

Hyperbaric, Lymphedema and Wound Care Center

06/2007 to 10/2011 Memorial Hermann TMC

Medical Front Office Specialist

Admitting and registration of patients in Emergency Department, verifying insurance, collecting co-pays, posting payments, updating patient’s demographics,transcribing physicians orders, Accounts Receivables & Billing,discharging and admissions. I prepared letters of medical necessity for 90% of patients as well as all other correspondence for all physicians. I answered all incoming calls for clinic. I Interacted with family members, vendors, as well as all outside clinics and hospitals. Accounts Receivables & Billing.

11/2005 -10/2006 Admitting Registrar

Catherine St. Christus Hospital & Wellness Center

Admitting patients in Emergency Center, verifying insurance,

Collecting co pays, posting payments to accounts, updating patient

Demographics, handling pre-admits, discharges etc. registering

Patients and new admits. Very fast pace and quick decision making,

3/1998 – 4/2005 Inpatient Services Coordinator

UTMD Anderson Cancer Center

Transcribing physician’s orders, maintain upkeep of patients’ files/medical records. Patient Care Assistant, Sitter, Order test and labs as per physician orders, handled patient admission and discharges and minimal insurance verification. I was responsible for inventory control, and supplies. Schedule follow up appointments, convey test results to physicians/nurses and process work orders for incoming as well as outgoing patients’. Answer multiple phone lines, assisting and directing visitors and patients. Worked in Thoracic Medicine, ICU, CCU, MICU, ENT, Breast Center, Family Medicine, PICU, Transplant, Research Medicine, and Emergency Medicine.

02/1996 – 03/1998 Unit Secretary/Med-Surgery

Harris County Hospital District

I performed relatively the same duties on previous job as listed above.

Sitter, PCA

08/1985 to 10/1989 Cardiology Technician

St. John’s Hospital, Nassau Bay, Texas

Performed 12 Lead ECG’s, prepped patients, monitor vital signs, and performed stress test/nuclear medicine as well. Type reports, File reports, send out reports etc. Documented patient history filed and typed reports. Apply holter monitoring and scanning. Documentation of patient’s history and assisted physician with all other necessary duties of the Cardiology Technician.

9/1981 – 8/1984 Cardiology Technician

Pasadena Bayshore Hospital, Pasadena, Texas

Taking vital signs, preparing patients for doctor visit. Assisted with non invasive studies such as Stress test, nuclear stress testing, scanning 24hr monitoring tapings. Sending out test results to all physicians. Preformed ECG’s on inpatients as well as outpatients.

References:

Dr. Erik Maus, (clinical director for Wound care, Lymphedema and Hyperbaric care specialist)

Dr. Rene Guilliod (deep sea oxygen specialist) HBO

Dr. Caroline Fife (author and specialist)

Dr. Antoinenette Smith (HBO, wound care, and lymphedema specialist) who was also the former medical director before taking over clinics in Washington, D.C.

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