Customer Service Data Entry

ROSIO TRUJILLO

**** **********

HOUSTON, TEXAS, *7084, UNITED STATES

EMAIL:*****.********@*****.*** CELL:713-***-**** KEY SKILLS

Office skills: Telephone & Front Desk Reception, Customer Service, Filing, Data Entry

(60WPM)

Computer Skills: Word, Excel, PowerPoint, Windows 8/7/Vista/XP PROFESSIONAL EXPERIENCE

PAYLESS GARAGE DOORS HOUSTON, TX UNITED STATES

Administrative Assistant/ Front Desk Receptionist April 2013-current

Customer service(Parts/Accessories)

Dispute resolution

Answer multi-line phones

Schedule service appointments

File invoices

Collect payments

Order service parts

Receive job orders via phone, email, text, and fax

Dispatch Technicians to job sites

GALLUP INC. HOUSTON, TX UNITED STATES

Telephone Research Interviewer November 2009 – April 2013

Data entry

Customer service/dispute resolution

Follow up on customer's visits to Company's clients to branches (Banks and Hospitals)

Conduct research to gather information about survey topics

Support, plan, and coordinate operations for single and multiple-surveys

Mantain daily quota

EDUCATION

CYPRESS FALLS HOUSTON, TX UNITED STATES

Completed coursework towards G.E.D, Mar 2009

ADDITIONAL SKILLS

Bilingual English and Spanish Team player with excellent communication skills Flexible, reliable and dependable hard-worker efficiently solves problems, detail oriented, able to work in static fast paced environment.

AWARDS AND CERTIFICATIONS

GALLUP INC.

Excellent data entry

Interviewer of the month 2 years in a row

Rookie of the year

HIPPA certified

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