Administrative Assistant Customer Service

Antwela Y. Cato

**** ******** **., *******, ***** 77026

Email; ********@*****.***

Cell: 346-***-****

SUMMARY: PROVEN Team Member Adept at Achieving/Maintaining a High Operational Tempo.

** **aduate hours in U.S. Government/Political Science – Master of Public Administration w/concentration in Public Policy; Bachelor of Science in the Administration of Justice w/minor in Political Science.

Demonstrated knowledge of Texas Government – Legislative Aide, Texas House of Representatives (2001-2004)

College Teaching experience – Adjunct Professor, San Jacinto College District and Lone Star College System - Kingwood

Strong Communications Skills – Rated Outstanding in both public and private employment.

Computer literate – including SJCD use of educational support software – Microsoft platform programs; Blackboard and Angel software for Lone Star College System. GOVTRIP, Deltek Time and expense keeping, CASTLE database, GSA Fleet Drive thru

TEACHING EXPERIENCE

Lone Star College (2010-2013)

Part-Time Instructor, 2 - 6courses/year teaching American Government 2301 & 2302

Developed and utilized Course Syllabi following curriculum guidelines

Planned, developed and implemented traditional and innovative methods of teaching to facilitate students’ understanding of course materials

Evaluated students via class participation observation, assignments, as well as written and oral exams

Communicated with students via email/phone; maintained a professional demeanor w/ students, faculty and staff

Participated in Lone Star College Professional Development – Angel Certification for Online Instruction

San Jacinto Community College District, South + Central Campuses (2008-2014)

Part-Time Instructor, 8 - 12courses/year teaching American Government 2301 & 2302

Developed and utilized Course Syllabi following curriculum guidelines

Planned, developed and implemented traditional and innovative methods of teaching to facilitate students’ understanding of course materials

Evaluated students via class participation observation, assignments, as well as written and oral exams

Communicated with students via email/phone; maintained a professional demeanor w/ students, faculty and staff

Participated in SJCD Professional Development offerings. Blackboard Certification for Online Instruction

PROFESSIONAL EXPERIENCE

Access Systems, Inc., Houston, TX (2005- 2009, 2011-Present)

Administrative Assistant II

Rendered Superior Administrative Support and Customer Service, including Reception, Telephone Answering Service-Routing Information Requests, and Processing Incoming and Outgoing Sensitive and Routine Correspondence

Prepared and Proofread Outgoing Correspondence, Memoranda, Letters - including, Inspection Reports, Enforcement Reports and Warning Letters

Assisted Inspectors in Compiling Records, Assembling Exhibits, Locating Pertinent Documents and Preparing Reports for Cases, Tickets, and Warning Letters

Responsible for the Preparation and Entry of Weekly Timesheets, monthly GSA Car Inspection Reports, and Annual Equipment Inventory Reports

Maintained Liaison with Headquarters-primarily the OHMS Administrative Officer and the OHME Secretaries for Administrative Matters-for the resolution of travel, training, personnel, budget, document coordination, and equipment incidents

Assisted the Regional Chief and Inspectors as directed

Participated in Professional Development offerings in learning GOVTRIP, CASTLE database, DELTEK time and expense, GSA Fleet drive thru

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