Customer Service Management
Resume:
Gaone Merafhe
Dallas Tx 75287
Professional Summary
Highly dedicated and resourceful, smart, dependable, driven and have a strong interest in CUSTOMER SERVICE. with an exemplary record of caring and responds to basic customer questions. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Able to work well independently to basic, multiple customer inquiries and requests.
Experience
One Technologies Company, LP January 2015 to March 2016
Outstanding computer, oral and written communication skills
Collect customer inquiries and responds to appropriate parties in a timely manner.
Processes customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication.
Processes calls in a manner that ensures service level agreements are met or exceeded.
Processes and distributes incoming and outgoing calls for multiple clients in accordance with established service level agreements
Make calls and matches documents to appropriate accounts to ensure up to date and accurate information.
Interfaces with team members, management and customers in reference to customer service issues.
Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
Certifications : High school diploma
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