Customer Service Sales
Resume:
Monisha Khera
Woodbridge Ontario, L4H 2S6
Phone: 647-***-****
Sir/Madam:
Please find enclosed a copy of my resume for your review, as it contains relevant abilities and skills to fulfill a customer service role. At the foundation of this application is a hard working, genuine, and caring individual that is dedicated to perform at an outstanding work level.
As a result of my work exposure to varied responsibilities in the work place, I should express my confidence to be able to reflect the attributes and capabilities required to meet this position. You will notice from my resume that I possess an ample amount of pertinent experience in the service industry, developing and perfecting my interpersonal and communications skills to an advance level. I understand that success depends on a strong commitment to client satisfaction, as well as dedication and enthusiasm. Furthermore, I am able to comprehend new procedures quickly, can regularly be entrusted to work independently, perform well under pressure and adapt quickly to changing priorities.
I have had the opportunity to deal with all levels of people in a professional manner and efficiently grasp a vast amount of understanding and experience. Fast paced environments and new challenges are my motivation; I embrace them with interest and I am thoroughly committed to surpassing professional standards.
I appreciate the value of the time you will take to review my resume and welcome the prospect of meeting with you regarding upcoming opportunities.
Regards,
Monisha Khera
Monisha Khera
102 Maria Antonia Road Woodbridge Ontario, L4H 2S6
Phone: 647-***-**** Email: *******.******@*****.***
Professional Profile
Diligent, detail oriented, reliable, trustworthy, and meticulous
Exceptional people skills, and able to deal with all levels of customers
Respected and well liked by management and co-workers
Ability to take initiative and/or work as a part of a team
Extremely motivated and consistently surpassed sales goals in previous job roles
Education
2012- 2014 Seneca College- King Campus
Police Foundations
2008-2012 Emily Carr Secondary High School
OSSD
Work Experience
TD Bank (Canada Trust) (Vaughan, ON)
March 2015- Present Position: Customer Service Representative
Handle transactions efficiently dealing with large sum of cash
Provide professional and courteous customer service
Ensure customer satisfaction at the end of each transaction
Responsible for achieving monthly targets
Resolve customer complainants in a responsible manner
ZALES CORPORATION- MAPPINS JEWELLERS (Vaughan, ON)
December 2013- 2015 Position: Jewellery Consultant
Facilitating clients with various designs for selection and promoting items to prospective buyers.
Processing and receiving all customer repairs from various repair centres and ensuring all invoices are completed on a monthly basis
Trained in loss prevention duties and store safety policies
Responsible for achieving monthly sale targets, Mappins credit cards, lifetime protection plans as well as repair dollar targets.
KARE BEAR PLAYLAND (Brampton, ON)
June 2013 to December 2014 Position: Sales Associate and
Event Coordinator
Handled all cash sales and credit card transactions efficiently
Greeted and served customers in courteous, welcoming and helpful manner
Responsible for the organization and coordination of children’s birthday festivities
Conducted opening and closing store procedures
Organized accounts payable and accounts receivable invoices
LOWES (Maple, ON)
September 2012- April 2013 Position: Sales Associate and Cashier
Provided professional and courteous customer service
Conducted daily procedures on cash registers such as opening and closing
Managed workflow on a daily basis to ensure work is processed within service level commitments
Ensured customer satisfaction by investigating and resolving customer complaints relating to purchases, policies, and pricing
BUILD-A-BEAR WORKSHOP (Woodbridge, ON)
October 2011- February 2013 Position: Sales Associate and Cashier
Handled all cash sales and credit card transactions efficiently
Greeted customers and explained Build-A-Bear building process in a welcoming manner
Handled stock; organized, classified, and displayed new product merchandise
Conducted opening and closing store procedures
Volunteer Experience
YORK REGION DISTRICT SCHOOL BOARD (Maple, ON)
THE SUMMER INSTITUTE
June to August 2011 Position: Junior Counselor
Assisted with the supervision, safety, and well being of young children at a day camp
Created and delivered customized classes to create a fun as well as, educational atmosphere
Handled special situations such as food allergies and medication to ensure proper care
Planned weekly activities and agendas for special attention students
Interacted with children and maintained open communication between staff as well as parents
Provided support to principal by conducting calendars for daily activities, Creating attendances, as well as newsletters
References Available Upon Request
Contact this candidate