Manager Customer Service
Resume:
TOMMY WAKEFIELD
*** ******** ***** ****** ******* 36695 cell 251-***-**** Home 251-***-**** **************@*****.***
SUMMARY OF OUALIFICATIONS
A highly effective multi-unit manager with 20 years of experience in all facets of quick service industry including: customer service, profit and loss management and people development. An experienced District Manager that is result-oriented/driven, well organized, and a team player.
PRINCIPLE ACCOUNTABILITIES
To supervise people and restaurants to achieve the following:
Leadership Creates and maintains sense of urgency to drive change
Customer Satisfaction Coaches the connections and behaviors that matter most to customer, coaches operating systems and process, manages food quality and safety issues and assess restaurant and coaches on improvement
Sales Growth Strategizes, develops and coaches on sales growth and profitability and leads marketing execution.
Staffing Recruit, develop, train and retain high performing employees
Coaching and Development Communicates goals, facilitates role in career development, identifies management candidates (internal/external), and addressed performance issues. Compliance Communicates and coaches on company related policies and procedures, audit restaurant units and coaches on security and safety practices.
Problem Solving Resolves employee relations and HR issues with minimal delay
CONTRIBUTIONS
Assist each restaurant management team to achieve expected results by
•Providing internal customer service to employees at all levels to help them accomplish their
objectives
•Adhere to operational standards at a high level
•Minimal customer complaints in market area
PROFESSIONAL EXPERIENCE
Checkers Drive Thru Restaurants Inc., Mobile, Pensacola Fla 03/2014 to Present
Sr. District Manager 12 Units
TME ENTERPRISES, Franchisee of Taco Bell, Atlanta GA Area Coach 8 Units
04/2012 to 3/22/2014
YUM Brands, Taco Bell/KFC, Atlanta GA Area Manager 6 Units
03/2009 to 02/2012
CHECKERS DRIVE IN RESTAURANTS, Inc, Philadelphia PA Area Manager 12 Units
10/2006 to 03/2009
THE KRYSTAL COMPANY, Nashville TN Area Manager 4 Units
10/1998 to 05/2001
MRS WINNERS CHICKEN & BISCUITS, Nashville TN Area Manager 10 Units
05/1993 to 10/1998
UNITED STATES ARMY, Fort Bragg NC 05/1984 to 03/1988
Telecommunications Supervisor Team Chief and Shift Supervisor to Executive Supervisor
•Supervised 20 30 personnel
•Accountable for all equipment
•Typed and transmitted narrative data and maintained 100% accuracy of records
•Maintained 100% accuracy of records
•Handled all incoming and outgoing messages
EDUCATION
Bachelor's Degree in Sociology, Tennessee State University December 1982
PROFESSIONAL TRAINING
World Class Operations
The Leader in Me
Dale Carnegie
Achieving Breakthrough Results
High Impact Coaching
Memberships/Affiliations
Phi-Beta-Sigma Fraternity Inc.
References:
Ayisha Wright
Human Resource Director, TME Enterprises 678-***-**** *******@*******.*** Professional
Bernard Eaton
Area Manager Hardees (251) -508-2771
Professional
Reggie Miller
Officer, Nashville Metro Police Department
Personal
Contact this candidate