Service Maintenance

OMAR CARRASCO PRADO

***** ***** ***** ***** 626-***-****

Walnut, CA 91789 ****.******@*****.***

SERVICE TECHNICIAN & SUPERVISOR

Versatile professional accomplished at handling multiple projects, delivering outstanding customer relations, and impacting operations for maximum efficiency gains. Practiced specialist serving as primary point of contact and liaison between customers, personnel, and management. Excellent written and oral communication skills, problem resolution abilities, and able to preserve a high level of industry knowledge. Dedicated to strengthening relationships, promoting high procedural standards, and applying far reaching skills to ensure customer satisfaction. A self-directed and innovative planner, with an aptitude for business, and easily transferable skillset. Focused, detailed, organized, and able to prioritize with excellent time management skills. Instinctive ability to gain the desired result with a human touch and proven success in reaching and surpassing goals.

Areas of Expertise

Relationship Building

Customer Centric

Diesel/Heavy Equipment

DOT Safety

Engines/Mechanical Expertise

Troubleshooting

Mechanical Proficiencies

Competitive Intelligence

Problem Resolution

Performance Optimization

Self-Directed/Agile

Effective Communication

Key Skills & Abilities

Key Skills – Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Workstation, XP, 2000 (W2P), Windows NT 4.0, 98, 95, and mechanical diagnostics equipment.

Key Abilities – Supervised crew of 20+ service technicians, providing routine repairs and maintenance service for ~400 logistics vehicles/equipment. Trained and evaluated service technicians on current procedures, recommending additional trainings/promotions as appropriate. Outstanding communicator, giving clear directives, and resolving matters to provide exceptional customer service.

Professional Experience

FRIST TRANSIT, Irvine, CA 2005 – Present

MV TRANSPORTATION, Irvine, CA 2013 - 2015

Medium/Heavy/CNG/LNG Bus Equipment Mechanic

Responsible for routine BIT/DOT safety inspections. parts inventory, routine service functions, and shop and field repairs on bus, para transit vehicles.

Deliver routine repairs and maintenance to a broad variety of systems, including air/hydraulic brakes, power steering, A/C, suspensions, electrical/PLC, hydraulics, CNG/LNG engines, fire suppression, and ADA wheel chair.

Work closely with customers advising and consulting about maintenance options and potential current/future repairs.

Assist technicians on vehicle diagnostics to determine best options.

CALIFORNIA PORTLAND CEMENT, CO., Colton, CA 2006 - 2010

Medium/Heavy Diesel Equipment Mechanic Supervisor

Oversaw employees performing BIT/DOT safety inspections.

Audited and managed parts inventory, ordering and reconciling requests.

Executed routine service repairs in on heavy equipment and construction vehicles, in the field and shop.

Performed repairs and maintenance on all areas of vehicles as requested/required.

Partnered with technicians to diagnose problem areas and determine options.

SERCO MANAGEMENT SERVICE, Arcadia, CA 2004 - 2006

Medium/Heavy Diesel, Fire Equipment Mechanic Supervisor

Supervise employees’ performance ensuring accurate inspections and documentation.

Ordered parts as needed, overseeing process to ensure adequate supplies of commonly used product.

Completed routine service and repairs on fire equipment, including all mechanical, electrical, and fire suppression systems.

ATHENS SERVICES, City of Industry, CA 2004

Medium/Heavy Diesel Equipment Mechanic

Functioned as mechanic diagnosing problem areas, making recommendations, and communicating options to customer in an easily understood manner.

Serviced all systems of equipment, brakes, PTO, electrical, hydraulics, battery, oil filter/change, chassis lubrication, transmission, differential, and engine work.

MANAGED MOBILE, INC., Anaheim, CA 2003 - 2004

BIT/DOT Safety Inspection Supervisor

Supervised up to 10 service technicians in the performance of BIT/DOT safety inspections, customized pm inspections, and other mechanical labor.

Performed troubleshooting and necessary repairs in all mechanical and other vehicle systems.

Supplied routine preventative maintenance to ensure minimal downtime of vehicles.

Certifications & Training

Class A Commercial Driver’s License

Certificate: Electronics Mechanics/Electronic Theory, Hacienda La Puente Adult Education

Certificate: Logistics Vehicle System Maintenance Course, Marine Corp. Support School, Camp Lejeune, NC

Certificate: Diesel Maintenance Service

Certificate: Systems Maintenance Repair

Certificate: Caterpillar Technician (Electronics, Hydraulic, Brakes)

Certificate: Automotive Technician, IADE American School

California Fire Service Training (Fire Mechanic 2a: Electrical Systems)

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