Manager Management

EXPERIENCED PROPERTY MANAGER

Successful in both startup and turnaround management roles - have propelled multiple sites to #1 in Occupancy and client satisfaction while simultaneously improving curb appeal, profit, and retention rates.

Comprehensive background leading all aspects of Property management to include; Public Housing and Private Sector Office Administration and Physical Plant, COS (HUD Compliance), Reserve & Replacement, Maintenance operations, REAC Training, Budget management and development, Capital improvements, Customer Service, and overall curb appeal.

My experiences as Facility/Site Manager supports the management of internal and external resources and activities involved the day-to day operation of assigned non-utility offices including all phases of building maintenance, grounds and on-site equipment, in accordance with company standards and maintenance agreements. Executes facilities operations initiatives and programs in accordance with the portfolios strategy and the department’s annual business plan.

My experience supports creation of short term tactical and long term occupancy plans. Acting as the assigned locations primary internal client occupant interface and day-to-day representative to landlords. Achieving operating cost targets, customer satisfaction goals established department’s business plan. Balancing cost control with appropriate building and maintenance services, cost and asset management objectives.

QUALIFICATIONS

Customer/ Client Service Excellence * Shrinkage Reduction / Loss

Teambuilding /Training/Supervision * Capital Improvement planning and

REAC Certification training processing

P&L Management * Evaluations / Hires / Terminations

Inventory Management

SKILLS

Performed (COS) Certifications and Re-certifications, under HUD rules with five different companies, and public housing administration. Resolve client billing issues; Manage service request

Management, Supervision, and Teambuilding

Managing people and businesses for the last 15 years, hands-on management style and, proper delegation, and mutual respect have built sold teams with good attitudes and work efficiency.

Focuses on elevating sales, margins, staff retention and customer satisfaction.

Supervised as many as 50-70 associates and 8 supervisors as Assistant General Manager of Retail Department Store, second largest department store chain in the country

Propelled a near worst-to-first turnaround of Housing complex, transforming 400+unit complex of lowest tenant surveys of occupancy never reaching 80% to a customer satisfaction all time high and first time ever 100% occupied, Harrisburg & Philadelphia

Exceeded sales and profit goals, maintaining an average 48% gross profit as Store Manager through strong accountability, and balanced operation.

Managed operation that was previously failing and rated unsatisfactory by the U.S. Inspector General upon my arrival, to above average and profitable operation in one year

WORK HISTORY

Prudent Property Management Property Manager 2010 – 2012

HomeVestors of America (Franchise) Office Manager 2006 – 2010

Chester Housing Authority HCVP Manager 2005 – 2006

Interstate Realty Management Site Manager 2003 -2005

Senior Property Manager (NHP) Property Manager 1990 - 1994

ADDITIONAL RELEVANT WORK EXPERIENCE

Assistant General Manager-Woolco Department Stores, Manager, Jackson, Ms

Operations Manager-AAFES, Fort Worth, Tx

Sales Associate-Federated Electronics Fort Worth,Tx

Senior Property Manager-National Housing Partnership (NHP)

Sales Associate, Levitz-Furniture Store, Claymont Delaware

EDUCATION

Delaware State University – Dover, DE

Bachelor of Science: Business Administration

Widener University – Chester, Pa Financial Management and Advanced Art History III

COMMUNITY ACTIVITIES

Harrisburg Packers midget league football coach

Chester Waterfront Economic Development Advisory council

Kappa alpha Psi Fraternity Inc/ Chester Alumni Chapter President

Kappa Alpha Psi Fraternity Inc. Chester Alumni Chapter Man of the Year

Chester High School Football Alumni Booster, and Operations Adviser

Computers: MS Office (Word, Excel, PowerPoint); POS & Inventory Systems

TECHNOLOGY PROFICIENCIES

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