Customer Service Administrative Assistant
Resume:
}Veronica Jones
Phone: 409-***-****
E-mail: ********.*.*********@*****.**,
Objectives
Results-driven, dependable professional seeking a position as an Administrator with a company that will allow me to utilize my 6+ years of experience including, exceptional organizational and communication skills. Bringing strong problem solving abilities and a keen eye for detail to keep the facility organized.
Skills
Microsoft Office 2011, All WEB Browsers (i.e. Google Chrome, Firefox), Windows 97-Vista, Mac (OS X Yosemite version 10.10), Macros, IdMAX, Lotus Notes, Adobe, TMS (Team Management System), BigSky
Experience
Dispatch Manager 04/2015 – 03/2016
Wray’s Air Conditioning & Mechanical – League City, TX
Managed, scheduled, and dispatched service technicians required according to work orders and specifications
Manage Account Receivables
Verified service reports and processed technicians hours for payroll
Scheduled and coordinated on-call and emergency staff
Maintain and create records and files for new customers
Resolved customer inquiries or complaints and referred unresolved customer grievances for further investigation
Conduct and complete new hire procedures
Continuous monitoring of workload and field technicians, including pre-notification of customer and follow-up
Ensures high field productivity through proper work planning and coordination; minimizes technicians down time and travel
Prepares and participates in weekly review of work order backlog and work planning
Tracks and confirms location or arrival of essential parts for repair
Keeps dispatch board current and accurate in accordance with daily updates from technicians
Office Manager/Security Liaison – Contractor 11/2013 – 03/2015
European Space Agency – Houston, TX
Prepare data and daily activity documentation
Security Liaison for Foreign nationals coming to Johnson Space Center
Verify proper documentation for entering the US
Stay current on all requirements for entering US and NASA
Gain special clearances to high security areas for qualified individuals i.e. Marshall Space Center
Maintain and create records and files
Create routine correspondence
Organize meetings, conferences and prepare travel arrangements
Prepare and distribute weekly/monthly reports
Complete Accounts payable and receivable
Reconcile office budget and expenditures
Prepare and approve entry access badges and coordinate all relevant security activities
Purchased office equipment and supplies – contacted vendors and subcontractors.
Administrative Assistant 02/2013–10/2013
Ellis Ortego Attorney at Law
Serve as liaison between attorney’s office and other agencies including clients
Schedule attorney’s calendar with respect to court dates and client appointments
Assemble documents and keep check on pending cases
Gather data for cases
Type and Notarize legal documents
Organize, maintain and retrieve case files as and when required
Patient Care Coordinator/Administrator 04/2009-02/2013
Hearing Aid Company of Texas
Greet and guide patients and visitors
Clean and set up exam rooms
Book, coordinate and reschedule patient appointments
Assist physicians with patient care during and after procedures
Prepare and send hearing aids to the laboratory for testing
Communicate information about recommended treatments
Order and maintain office supplies
Customer Service Rep./Administrator 02/2006-07/2008
APAC Customer Service
Handle high volume calls in a deadline driven Environment
Resolve Customer complaints and inquiries efficiently and effectively
Assist new employees with challenging calls
Create routine correspondence with Team Leads and Insurance Clients
Navigate multiple computer programs (relevant to Insurance) while on a call
Front Desk Manager/Administrative Assistant to MOD 04/2004-06/2005
LaQuinta Inns and Suites
Welcome guests and provide information regarding availability, room rates
Verified guest payments and maintained cash drawer for shift.
Made guest reservations and walk in bookings
Handled high volume check ins and departures
Maintained daily banking deposits for Hotel
Maintained Accounts Receivable and Accounts Payable (in MODs Absence)
Planned employee schedules
Purchased office equipment and supplies – contacted vendors.
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