Customer Service Microsoft Office

LUCIA P. DIAS

** **** ******* ***** **********, ON, M1K3W1 416-***-**** *******@*****.***

To secure an Administrative /Receptionist position by maintaining the utmost confidentiality and being courteous and polite at all levels of aspect in the organization and providing outstanding public relations and excellent customer service skills by maintaining strong relationship with clients and team members. An excellent organizer with abilities to adequately prioritize workloads and handle office management. Am a quick learner and have the ability to adapt to given surroundings and am reliable and trust worthy.

PROFILE

Proficient with applications: Meridian, Pitney Bowes, Fetex and Alcatel Switchboard.

Strong communication skills, both verbal and written.

Comfortable in a fast paced environment, team oriented and eager to gain new ideas.

Developed strong customer service/Reception and administrative experience and understanding business essentials.

PROFESSIONAL EXPERIENCE

CAR PARK MANAGEMENT, TORONTO, CA

Receptionist/Administrator, June 1997 – 2015

Car Park Management, Toronto – Receptionist /Administrator June ‘97 – October ‘15

Being a Receptionist handled all incoming calls, and redirecting calls to the appropriate voice mail messages.

Onboarding/Off-boarding new/old employees and maintain records of personal files with HR.

Resolved customers service complaints in a polite and professional manner.

Handling all incoming and outgoing mail by distributing to the appropriate staff and assisting in scheduling courier services and pick-up.

Managed reservations and bookings for bosses and corporate events.

Dealt with Ministry of Transportation and contacting Police stations for all towing and abandoned vehicles on site.

Generate A/R collections list for over 100 clients and deposited payments into system, via checks, credit card and EFT.

Assisted with A/P: preparing checks, typing invoices, processing visa transactions, created validation reports through excel and set up billings for multiple purchases work orders.

Scheduled appointments for clients /employees, performed reference checks and constructed salary verification & typing employment letters for metro housing employees and staff.

HR Duties:

Managed employee database, updated new information, opening new personal employee files and updated new information regularly and created work schedules based on absenteeism or sick leave. Typed work experience and salary confirmation letters.

Provided support for two lawyers by answering their personal phone lines and gained personal information about their case and documenting the clients personal and eligibility information services provided and relevant scanning and e-mailing.

VOLUNTEER EXPERIENCE

SECRETARY, June 2008 – Present

Society of Saint Vincent De Paul – Toronto.

Provided food & gift vouchers at St. Maria Goretti church to our neighbors in need.

Perform home visitations & Assist families who may need donations and help in need.

Note down the minutes of the meeting and prepared the agenda

Update all members about their meetings etc.

EDUCATION

SHREE DAMODAR COLLEGE OF COLLEGE & ECONOMICS, GOA, IN.

Bachelor of Commerce

ADDITIONAL SKILLS

Proficient in Microsoft Office, with a focus on Excel & Outlook.

Languages – English and several South Asian languages.

Web and tech savvy, will require a bit of training in the internal network.

Contact this candidate