Manager Customer Service
Resume:
DAVON CASSEUS
NY,NY *****
(C) 917-***-**** ************@*****.***
Skilful in collecting data, compiling and preparing reports; can detect problems and report information to appropriate personnel. Strongly supportive in organizational objectives and department goals; possess extensive knowledge in planning, organizing, customer service, securities and cash handling. A team leader with solid managerial, analytical and quantitative skills; strong and diligent, with the ability to multitask and troubleshoot. Proficient in Microsoft Office Suite, Windows 10, and Apple Operating systems.
Education
Berkley College – Manhattan, NY Graduated
B.A. - Criminal Justice
San Diego Community College 2011
Associates of Arts Degree
Military
United States Marine Corps/ Combat Engineer 2009- 2013
San Diego, CA (Honorable Discharge)
Certifications, Training & Awards
10hr Safety and Health Certification
Work Experience
Citi Bank: N.Y.S Licensed Security Guard, Securitas Securities Current
Patrol Facility perimeter and surrounding area
Monitor video surveillance in order maintain safety and security of the building and persons on site
Monitor fire com system
Test fire control and alarm systems as required
Maintain access control
Report all incidents through the appropriate channels
Respond to emergencies by following appropriate emergency response proceedings
Enforce building safety procedures such as building evacuations
Great Citi Bank employee and customers
Data Input: enter guest information into system and print out day passes
Answer multiline phone system
Volunteer To Property Manager 2014-Current
Shadow property manager to learn all aspects of property management.
Assist property manager in collecting tenant information for initial certification and recertification’s
Assist with lease renewals
Process tenants in legals according to the age receivables under the property manager’s directive and supervision
Collect rent and enter in receipt book
Generate household composition letters, memos and standard business letters
Answer phones and tenant inquires
Data entry
Currently learning Yardi Voyager
N.Y.S Licensed Security Guard, FJC security NYPD Tow Pound 2014-2015
Bronx, NY
Site Supervisor
Responsible for generating employee schedules and ensuring there was adequate staff coverage
Patrolled specific areas of the compound and maintained order
Created and maintained employee and incident reports
Monitor and authorize entrance and departure of employees and visitors
Guard against theft and maintain security of premises
Write reports of daily activities and irregularities, such as equipment or property damage, theft, and presence of unauthorized persons
Assistant Manager/Inventory Specialist, Walgreens 2013 –2014
Queens, NY
Supervised 5+ employees operating functions
Computed and recorded totals of daily transactions
Monitored registers to ensure they has adequate cash available and they were staffed appropriately.
Managed and maintained inventory of merchandise, while store premises clean and neat
Coordinated inventory requirements and procurement details with certain vendors and customers
Documented store shrink control for loss prevention and District Managers.
Ensured the store policies were upheld
Provided information to customers by answering questions and offering assistance
Executive Sales Associate, Macy’s 2008 –2009
Yonkers, NY
Trained new employees in company inventory procedures
Maintained sales records for inventory control
Maintained product quality assurance
Received delivered supplies; confirmed that delivered goods match purchase order specifications
Greeted customers and helped determine their needs
Clerical Assistant, John F. Kennedy High School 2008 –2009
Bronx, NY
Performed administrative duties
Answered multiple phone lines and responded to questions; directed call to appropriate party
Greeted visitors; responded to questions, directed visitor to personnel
Attended meetings to take notes and provided general clerical support
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