Customer Service Technical Support
Resume:
Jessabel Esparrago Lopez
*** ******** **., ****. ***, Sta. Cruz, Metro Manila
*************@*****.***
TERTIARY
Liceo De San Jacinto Masbate
Course: Bachelor of Science in Education
SECONDARY
Justice Cecilia Muñoz Palma High School
Batch: 2009
Organizations:
Rotary Interact Club (VP)
Journalism (staff)
JCMPHS Dramatic Club
Awards Received:
Best Cartoonist of the Year (2008-2009)
Ms. Step (2008-2009)
English Connection, Pandacan, Metro Manila April 26, 2011 – April 30, 2013
Online English Teacher
- Teaching English to Japanese people through Skype.
- Training new teachers of English Connection.
Concentrix, 8th Floor SM Cyberwest, EDSA cor. West Avenue, QC October 1, 2013 – June 15, 2015
Customer Care Specialist
- Amazon Retail Customer Service Associate and Amazon Kindle Support:
Our mission is to deliver timely, accurate and professional customer service to all Amazon customers. Communicate with customers primarily via phone and assist them in expediting orders and correcting post-sale problems. Utilize a variety of software tools to navigate customer accounts and kindle devices, research and review policies and communicate effective solutions in a fun and fast paced environment.
Excellent probing and customer engagement skills
Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.
A hard working individual
A smart worker and a fast learner
Enables to manage time and have a good sense of responsibility.
Can easily adopt into changes.
Fluent in speaking the English Language.
Have computer skills such as MS Word, PowerPoint, and Excel.
Ability to handle stress.
Sierra P. Codiñera
Technical Support in Convergys
Francis Regina Pacis
Registered Nurse/ Technical Support in Convergys
Age: 23 yrs. old
Birth date: January 26, 1993
Gender: Female
Height: 5 Feet
Civil Status: Single
Nationality: Filipino
Religion: Roman Catholic
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
Jessabel E. Lopez
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