Tracy McGee

**** ****** ***** * ******, IA *****

319-***-**** t acunq5@r.postjobfree.com

www.linkedin.com/in/tracymmcgee

Billing Integrity Specialist

Comprehensive 15 plus years’ experience in billing and analysis, 6 years accounting experience. Billing operations, audit services, data analysis, problem recommendations, and complete solution implementation and resolution. Phenomenal multi-tasker. Complete several assignments simultaneously, timely and accurately. Trainer and leader of employees. Supervise on-boarding employees and continue to support their development. Proficient in Microsoft programs including Windows, Word, Excel, PPT, Outlook, and Access.

CORE COMPETENCIES

Billing Analysis t Data Reporting t Fast-Paced Work Environment t Billing Processes

Ethics & Integrity t New Staff Training t Excellent Verbal and Written Communication Skills

Builds Positive Professional Relationships t Audit Reviews t Complex Rate Structures

Strong Ten-Key Skills t Type 60+ Words per Minute Accurately

EXPERIENCES AND ACHIEVEMENTS

ALLIANT ENERGY, Cedar Rapids, IA 2005 – Current

Billing Analyst Billing Integrity Specialist 2012 - Present

Billing Representative 2005 –2012

Drive accurate and timely billing of the largest customers and customers with the most complex rate structures.

Interpret tariff directives and legal contracts for fast and accurate processing.

Research, gather, and analyze data to resolve billing questions and identify potential areas of improvement.

Analyze Sarbanes-Oxley audits for possible adjustments and quality control.

Serve as change agent for multiple cross-department process improvement initiatives by creating and leading the implementation of procedures, ultimately streamlining work efforts.

Train and support new employees.

Key Accomplishments

tLed Iowa side of project validating rates for multi-million dollar conversion to a modernized customer information system which resulted in a smooth conversion between billing systems and more accurate calculations.

tDirected team of four billing specialists to improve the Summary Billing Process resulting in much greater efficiency and an increase to income by identifying delinquent accounts immediately and defining the actions necessary to provide resolution.

tIncreased efficiency and effectiveness utilizing cross-departmental teams and processes which removed duplicated actions, clarified communications between departments and provided for more timely, accurate and detailed processing of account information.

tFacilitated new employee training which brought about faster development of productive workers attributable to enhanced instructions, their presentation and the virtually immediate performance feedback made available by producing more timely audits for ongoing support. This has led to higher retention rates of new hires.

SIEBKE HOYT JEWELERS, Cedar Rapids, IA 1999 - 2005

Accounting Assistant

Key accounting and administrative staff member relied upon to complete vital tasks of the business.

Processed time sensitive accounts payable within budgetary constraints and direction from CFO.

Recorded accounts receivable and contacted vendors if questions needed to be addressed.

Generated and distributed billing per established agreements. Managed collections and collection calls when any accounts needed formal follow-up.

Daily business transactions reconciled. Inconsistencies researched and corrected immediately or within required process and policy timelines.

Payroll records maintained for employee purchases paid via payroll deduction.

Responded promptly to any customer issues needing attention and resolved customer complaints and questions and for vendors.

Vendor files maintained in proper order with great efficiency and accuracy.

True team player. Administrative, phone and mailroom tasks provided to support co-workers.

Key Accomplishments

tHighly trusted staff member maintaining confidentiality. Provided administrative assistance to company president.

tCompleted critical time sensitive tasks in CFO’s absence.

tProvided financial statements and documentation to the CFO for analysis.

EDUCATION

Associate Degree, Liberal Arts, Kirkwood Community College, Cedar Rapids, IA

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