Sales Engineer

Rishi Bhaskar

Schaumburg, Illinois Cell: 201-***-**** Email:- *********@*****.***

Rishi Bhaskar has 8 years of experience in the domain of Data Protection Technologies.

Knowledge in Incident, Change, and Problem Management

He has a diverse technical background as well as skills in many areas of Information Technology and Telecommunications.

He has the ability to translate strategic organizational goals into clear operational plans leading to measurable results.

He has the ability to leverage technology and provide a solution as expected.

He has successful history of Technical, Personnel and Project management training and effective communication skills.

Certifications

CCNA Cisco Certified Network Associate

Cisco Certified Entry Level Network Technician

Cisco Certified Design Associate

VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)

VMware Certified Professional 5 – Cloud

IT Infrastructure Library (ITIL)

VMware Certified Professional 6 – Network Visualization (VCP6-NV)

Management of Broadband and Converged Networks (Stevens Institute of Technology)

EMC Information Storage and Management

EMC Virtualized Infrastructure Specialist Exam for Cloud Architect

EMC Avamar Implementation Engineer Specialist

EMC Avamar Storage Administrator Specialist

EMC Avamar Implementation Engineer Expert

EMC Data Domain Implementation Engineer Specialist

EMC Data Domain Storage Administrator Specialist

IT-as-a-Service Expert Exam for Cloud Architect

Veeam Certified Technical Sales Professional

Skills/Training: - Data Protection Advisor, Avamar, Data Domain, Networker,Veeam, Netbackup, Cisco CCNA, EMC Hybrid Cloud, Project Management,VMWARE VCP, Business Writing, Customer Service, Visio, Power Point

Awards/Applauds: -

Customer Transition award to steady state, December 2015, EMC CORP

EMC Proven Professional Certification Challenge Award, July 2015

Demonstrating Technical Knowledge and Commitment, EMC CORP, June 2015

Silver Award Commitment to great Total Customer Experience, EMC CORP, January 2015

Cause for Applause Award, EMC CORP, December 2014

Current Role: -

Senior Data Center Engineer: -

Ahead LLC :-

Projects with Ahead till date Feb 2016 till date

Initiate the initial kickoff call with customers and Project manager before project initiation to discuss the use of IP networking for backup, management and help customer fill in the run book with the same .

10 node Avamar Implementation for OSF Health Care. Implementing integration of Avamar with Data Domain.

3 Node Avamar Implementation with NDMP node for JLL at Primary Site with a Node Avamar Implementation with NDMP node on Secondary Disaster Site, both sites configured for Encryption at rest and replication.

Implementing Avamar Single Node integrated with Data Domain for customer Rockwell Automation with encryption at rest configured on Data Domain.

Re-IP Avamar and Data Domain integrated backup solution from DR site to a remote DR location for co-location. Resynchronizing the replication: Bidirectional. Making sure performance is the same after relocation on replication jobs for Schaubs.

Capacity expansion of DD 7200, adding two new ES30 nodes increasing the capacity of DD 7200 to 300 TB . Connecting expansion port to host port on part A and part B of the expansion shelve to the next bottom shelf . Applying license to expand capacity for Premier Health.

Increasing DIMM in DD 7200 to match storage performance for internal AHEAD LAB.

Perform a 3.9 TB capacity M1200 node Avamar Install for DTE Michigan. Work involved installing Avamar code 7.0 SP3 on 4 utility nodes .Install HPUX clients for testing . Add a DD Boost user on data domain and connect DD 2500 to Avamar for DTE Energy Michigan . Providing Knowledge transfer to the Manager and other Personell on various Avamar activities like replication, LDAP, Restore .

Performed capacity expansion on Data Domain 990 by adding 12 ES 30 shelves, adding license, expanding file system, adding enclosure, making sure the cables are connected in a daisy chain and connection of top node host port to Controller A and Bottom Host Port to controller B for Kohls.

Previous Work Experience

Delivery Specialist May 2013 to Feb 2016

EMC Hopkinton, M.A.

Provide software related custom integration and implementation support on EMC Products at customer site. This

includes pre-inspection, initial install, troubleshoot, implementation, customization, integration and outline

orientation for customer.

Post-sales - be the technical contact for EMC accounts for technical issues and work closely with the systems

engineering Team to answer, elevate and resolve customer's technical issues.

Apply advanced system level technical expertise to resolve standard to highly complex customer issues related

to backup and restore of data.

Collaborate with different technical and Sales teams and product vendors (Data Domain / VMWare/Networker)

to resolve blackened backup, restore and performance issues.

Collaborate timely / proactive collaboration and escalate issues to EMC Engineering.

Validate technical information, issues, early warning to customers and pre-sales team upon review.

Pre-sales - assist in qualifying sales leads from a technical standpoint. Sales calls - as a technical resource on

sales calls and answer/ educate the customer and partner on issues ranging from features, specifications and

functionality to integration.

Create Best Practice Knowledge base articles. Provide assistance to EMC customers with post-sales training.

Systems Engineer Jul 2011 to May 2013

Fusionstorm NYC, New York

Plan, design, test, implement, maintain, and troubleshoot a variety of enterprise EMC Products .

Post-sales - be the technical contact for EMC accounts for technical issues and work closely with the

Fusionstorm statewide systems engineering Team to answer, elevate and resolve customer technical issues.

Sales calls - as a technical resource on sales calls and answer/ educate the customer and partner on issues.

Assist in research on relevant technology products, services, and standards to remain abreast of developments in

the backup industry.

Pro-actively manage space requirements for backup environments across the company.

Understand and support the application level backups and restores of a robust exchange environment.

Produce and maintain written documentation of backup environment. Monitor the performance of all backup

systems and respond to issues and incidents by troubleshooting to resolve the problem. Recommend, schedule

and perform improvements, upgrades, patches, and fixes.

Maintain daily, weekly, and monthly backup reports.

Configure backup servers and hosts to ensure smooth and reliable operation for fulfilling business objectives and

processes.

Adhere to company software licensing policies and practices.

Ensure confidentiality of sensitive and proprietary information; adhere to company security policies.

Worked on configuring network details on Cisco switch 2960 series. Coordinated and wrote appropriate system

test plans, and conducted the testing and implementation.

Set up and maintained a lab. to simulate and reproduce customer problems

Maintained excellent working relationships with customers, field service, sales and marketing professionals.

System Analyst June 2006 to Jul 2009

Silvertrek Services Mumbai, Maharashtra, India

Designed and implemented Symantec Endpoint Protection, Symantec Mail Security, NetBackup for multiple

clients. Identified gaps in Endpoint protection, backup policies and recommended customers solutions aligning to

industrial best practice.

Designed dashboards for customers and provided reports to top management on security breaches and threats.

Collaborated with multiples teams in customer environment to effectively roll out solutions.

Configured Cisco router of 2600 series and created multiple VLAN's.

Education

Master of Science, Telecommunication Management 2011

Stevens Institute of Technology Hoboken, New Jersey, U.S.A

Electronics and Telecommunication, Electronics and Telecommunication 2007

Mumbai University / Ramrao Institute of Technology Mumbai, Maharashtra, India

Diploma, Industrial Electronics 2004

Maharashtra State Board of Technical Education Mumbai, Maharashtra, India

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