Customer Service Sales

BLAKE LATIOLAIS

***** ********* **. ****** *******, La 70726

Home: 337-***-**** - Cell: 337-***-**** - *******@*****.***

Professional Summary

Offer a well rounded skill set with years of experience in Account management, administrative, sales, and customer service roles. Able to operate in

fast-paced and high- volume settings while providing a customer centric approach. Have the ability to problem solve & respond with actionable solutions while

developing productive relationships along the way. Team player able to identify and implement best practices for company needs.

Core Qualifications

Account Management Business Software Proficient: SAP, Ariba, CRM, Hubwoo, Microsoft

Business Development Office

Client Relations Accounts Payable/Receivable

Sales Strategic Sourcing

Experience

Account Manager

May 2013 to Current

Brewster Procurement Group - Lafayette, LA

Managed purchasing accounts for major industrial clients Motiva Enterprises & Shell Oil across over a dozen locations nationally encompassing

over $25 million in spending.

Managed all aspects of procurement including sourcing, logistics, accounts receivable/payable

Effectively negotiated material & payment term discounts resulting in increased profit margins & additional savings to the client.

Responsible for the creation and implementation of monthly spend reporting allowing illustration of spending patterns & areas for potential savings.

Business Development Consultant

January 2011 to April 2013

Moss Motors - Lafayette, LA

Skillfully managed incoming customer calls, emails, & web inquiries effectively & efficiently in a fast- paced team environment.

Input service appointments & maintained scheduling for three separate & unique franchises.

Handled incoming sales leads via company website establishing initial customer rapport, arranging demos, & quotations.

Performed outgoing customer contact advising customers of needed services, received orders, current sales & service promotions resulting in

increased appointments & revenue.

Paralegal Assistant

July 2009 to December 2010

Alex & Associates - Breaux Bridge, LA

Maintained & organized a high-volume of client case files, increasing office organization by establishing client payment database & streamlining

organization of client computer records.

Independently managed office, collected client payments, collected incoming mail, etc.

Tasked with meticulous creation of various legal documents & out going correspondence with clients, other law firms, & courts.

Maintained lawyer's schedule regarding client meetings, court appearances, & deadlines for filing of court documents.

Customer Service Representative

August 2007 to July 2009

Cox Communications - Lafayette, LA

Managed customer calls effectively and efficiently in a fast-paced & challenging call center environment.

Addressed & resolved customer issues empathetically & professionally, transitioning calls to up-selling of new or additional services.

Met or exceeded all company goals for sales & customer service, being named team leader & recognized as top ten sales in the region on multiple

occasions.

National Business CSR

September 2006 to June 2007

AT&T - Lafayette, LA

Managed high level of incoming calls specializing in assisting business customers and their employees.

Assisted customers with placing orders for new devices, activation of new.service, choosing features, etc.

Assistant Manager

July 2002 to September 2006

Movie Gallery - Lafayette, LA

Responsible as manager on duty for a staff of 2-3 employees.

Managed all incoming inventory, store reports, cash management, & deposits.

Education

Bacherlors of Business Administration : Marketing, 2006

University of Louisiana at Lafayette - Lafayette, LA

3.3 GPA

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