Customer Service Management
Resume:
Eva Ibarra
Oxnard, CA *3036
acunjh@r.postjobfree.com
Professional Summary:
Many years of experience as customer service professional, with strong computer skills, management skills, team player, and ability to reduce costs and negotiate lower vendor costs
Skills:
Excellent communication skills
Computer literate
Bilingual Spanish/English
Responsible
Strong vendor pricing negotiation skills
Management skills
Multi-task
Team leader/Team player
Work History:
Select
300 Esplanade Dr. Oxnard, CA 93036
10/2015 – 04/2016
Receptionist/Secretary
Routing customer calls, coordinating incoming customer requests
Charge all cash and credit card customers
Generated computerized invoices for all purchases
Faxing, emailing, filing and preparing all daily bank deposits
Booking conference room for all scheduled management meetings
Dealt directly with customers via phone and/or email to assure accuracy of orders
Interact with all departments to efficiently assure all needed supplies are provided
Stocking of all needed supplies
Distribution of all incoming mail
Vitesse Semiconductor
1423 Calle Carga, Camarillo, CA
12/2004-04/2015
Senior Help Desk Coordinator/ Office Administrator
Responsible for all employee computer issues via phone, onsite and emails with use of Foot Print System
Basic computer fixes, onsite and via phone
Responsible for all needed computer hardware
Negotiated pricing with vendors for any and all needed parts via PR Systems
Managed all VPN’s to conduct trouble shooting
Responsible for managing all required hardware and software paperwork per ISO9001 Certification
Conduct new employee orientations
Manage hardware inventory spread sheets, Foot Print statistics, with responsibility of producing monthly reports to be presented to management
Report any internet or application issues via email to all employees, both local and international
Train employees on new released software applications and trouble shooting
Managed all cell phone, telecommunication, and travel for all company sites
Create and disable accounts, change passwords and assign employee access to security groups and documents
Received various awards for drastically reducing company costs and managing all cost responsibilities.
CET
741 “C” Street Oxnard, CA 93033
05/1998 – 07/2004
Electronic Assembly Instructor/Admissions Advisor
Responsible for the training of 30 plus students
Military and commercial soldering techniques
Schematic blue print reading
W.Rework and touch up techniques
Competency creation and all required testing per WASC association standards
Conduct bilingual public presentations, both government and public
Responsible for assuring all prospective students are qualified and all required paperwork completed for headquarters review.
Education:
Oxnard College
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