IT Systems Administrator

Ryan Peck

**** ********** ** #**** ~ Dallas, TX *5287

405-***-**** ~ ***********@*****.***

Technical Skills

Operating Systems: Windows Server 2008/2012, Windows 7, 8/8.1, 10, OS X 10.9+

Enterprise Administration: VMware ESXi, Horizon View VDI, Citrix XenApp 6/7, Exchange 2010/2013, SharePoint 2010/2013, Lync Server 2010/2013, Active Directory, Symantec Endpoint, Backup Exec, SQL Server 2008/2012, JD Edwards 9.1, Integration Project Management

Hardware: Dell Servers, EqualLogic Arrays, PowerConnect Switches, NEC Phones and System, Apple devices, Printers, Juniper & Fortinet Firewalls

Professional Experience

Gehan Homes April 2014 – Present

IT Systems Administrator

Promoted to lead other engineers, manage system functionality and projects and drive completion of integration projects for the business.

Responsibilities:

Ensure optimal system function and performance including but not limited to:

o7 VMware environments – maintain performance and recovery plans for 3 server and 4 VDI environments

oWindows Server 2008 R2/2012 R2 – Installation, configuration, troubleshooting and management of 65+ servers

oExchange 2010/2013 – Configure new servers, implement recovery plan and troubleshoot mail flow issues

oSQL Server – Administer SQL Server providing enhancements to performance as well as validating data integrity and backups

oJD Edwards ERP – Improve business functionality and develop new solutions

oNetwork – Ensure optimal network traffic flow, troubleshooting issues and configuring VLAN’s

oDNS – Manage and setup DNS servers, make and document changes

oAD GPO – Manage groups and all group policies. Train staff on updating and adhering to change management processes

oDHCP – Configure DHCP servers, expand networks and resize accordingly

oSCCM – Configure SCCM server for application deployments

Assess and recommend solutions to improve business functionality and efficiency

Lead team of engineers on project completion and issue resolution

Serve as escalation for complex, business impacting issues including after hours on call

Oversee and manage all projects involving IT systems

Manage vendor relationships

Accomplishments:

End to end configuration of multiple VMware virtualized environments: Server and Virtual Desktop

Implemented and managed a plan that improved VDI performance for end users

Migrated from Exchange 2003 to 2010 then Exchange 2010 to 2013.

Improved performance of third party reporting application connecting to SQL Server database by 40% while also reducing the impact on the ERP system.

Led integration efforts to convert our sales contract to a web application that is tied into our ERP system

Developed and implemented training programs for our ERP system and onboarding process of training new users

Gehan Homes January 2013 – March 2014

JDE Support Engineer

Manage front and back end of JD Edwards including SQL Server and administering databases

Coordinate, manage and oversee JDE related projects to improve functionality and usage

Troubleshoot and resolve issues with the ERP system and database performance

Manage multiple VMware virtualized environments including EqualLogic SAN’s

Design and implement efficient backup processes for databases as well as DR plans

Exchange 2003 to 2010 migration and support

Team lead for complex issues, escalation and training

Gehan Homes November 2011 – December 2012

IT Service Engineer

Managed a SharePoint 2003 to 2010 upgrade

Windows 7 administration, support and troubleshooting

On-site repair and setup of Windows desktops, printers, network equipment

Network setup and configuration of Cisco routers, Juniper firewalls and switches and verifying connection to intranet

Use ManageEngine ServiceDesk ticketing system to resolve employee issues relating to software or OS issues, hardware connectivity issues, and NEC phone issues

Use LogMeIn to support multiple divisions and sales sites regarding hardware and software issues supporting desktops, printers and scanners

Education

Undergraduate Management Information Systems – Aug. 2009 – Dec. 2011

University of Central Oklahoma, Edmond, Ok

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