Customer Service Manager
Resume:
LISA HARROW
602-***-**** (cell)
Gilbert, Arizona 85298
**************@*****.***
PROFESSIONAL PROFILE
Proven Professional Retail Sales Manager with excellent customer service and organizational skills. Experienced Office Manager and Executive Administrative Assistant.
Delivered highest level of customer service demonstrable by over 90% repeat customers after initial sale
Consistently exceeded sales goals in multiple retail environments, closing 80-90% of opportunities and upselling 70%-90% of customers
Developed processes/procedures for office management where none existed
Instituted furniture inventory system for multi-location company
Managed leasing program of high end office equipment including lease termination/extension/buyout
Assisted President and Executive Vice President with schedules, event management and travel/conferences, reporting procedures, presentations
PROFESSIONAL EXPERIENCE
BONAFIDE GOODS/R&R SURPLUS Phoenix, AZ
4/12 to present
High End Retail Men’s/Women’s Boutique
Store Co- Manager
-Developed customer base for start-up boutique
-Responsible for managing sales, customer service and operations
-Manage store events (fashion shows, charitable fundraisers, etc.)
-Assist in buying various product lines
-Achieved over 80% close ration with equal success in upselling
WHITE HOUSE/BLACK MARKET Gilbert, Arizona
3/11 to 4/12
High End Retail Womens Boutique Chain (Chico’s FAS, Inc.)
Store Manager
-Manage $1.7 million volume retail store with 10 employees
-Responsible for managing sales talent, customer service and operations
-Manage store events (fashion shows, charitable fundraisers, etc.)
-Achieved over 70% close ratio combined with consistent upselling
JUDLAU COMPANIES New York, New York
2008 to 2012
Privately held multi-faceted general contractor
Executive Administrator
Office Manager
-Administrative Assistant to Office of the President
-Built processes for office management
-Manage office supplies and furnishings
-Managed leasing of high-end business equipment
-Managed opening and closing of field offices
LOGOWEAR EXPRESS Phoenix, Arizona
2002 to 2008
Privately held promotional marketing firm
Owner /Production Manager/Sales
-Front office sales
-Managed production
BELLA D’AMORA Scottsdale, Arizona
1999 to 2002
High end retail and interior design shop
Assistant Manager
FITIGUES Scottsdale, Arizona
1997 to 1999
High end women’s wear boutique chain
Assistant Manager
Top selling sales team within chain
ARTHUR MURRAY, INC.
International ballroom dance instruction corporation
Ballroom Dance Instructor
Sales Associate
-Taught ballroom dance to beginner through advanced level
-Competed in Pro-Am competitions with students
-Top sales associate for dance programs
-Received award for “Top Teacher” in Eastern Region in 1994.
SIEMENS/TEL-PLUS Columbia, Maryland and Framingham, Massachusetts
Manufacturer of business communication systems sold through multiple distribution channels
Customer Service Rep
-Responsible to provide on-site training and programming for advanced telecommunications equipment
-Highest producing sales rep for add-on sales for existing customers
PHILIPS NORELCO Woodbury, New York
Manufacturer business and home-use equipment
Administrative Assistant to Director of Marketing
NEC AMERICA, INC. Melville, New York
Manufacturer/Distributor Business Telecommunications Systems
Executive Assistant to the President
Marketing
EDUCATION
BOSTON COLLEGE, C W POST COLLEGE Long Island, New York, KATHERINE GIBBS BUSINESS SCHOOL Long Island, New York
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