UX project & production mgmt.professional with 10+ years experience

V I R G I N I A C O N T E 415-***-**** l *******@*****.***

s u m m a r y :

UX project and production management professional with 10+ years’ experience managing digital projects, operations-related initiatives, FTE / contractor staffing. Flexible and adaptable in a dynamic work environment.

Project planning / management Reporting / budget management

Meeting coordination / facilitation Vendor / UX resource management

Process mapping / optimization Solid communicator / consensus builder e x p e r i e n c e :

BANK OF AMERICA - San Francisco, CA

Jan 2006 – May 2015

Digital Production Manager / Director

Held both manager and director-level roles on UX digital production team; 200+ project portfolio, including Online and Mobile Banking, Sales, Brokerage and ATM channels Accomplishments

Managed 2.5MM + annual production and operations budgets within a +/- 3% variance

Optimized critical-path UX production routines to support a 35% increase of team resources

Key role in revamping design review process for leadership and UX team

Managed fast-tracked implementation of project & resource database; 100k+ savings annually Responsibilities

o UX Production team oversight (6 direct reports) including portfolio mgmt., project assessment, sizing, resourcing (including contractor hiring and mgmt), forecasting, budgeting, reporting o Managed project intake and workflow processes; ensured alignment with larger digital strategy o Facilitated weekly production and design review sessions (10 to 75+ attendees) o POC for UX project production; partnered with cross-functional teams to synthesize data & processes May 2003 – Dec 2005

UX Project Manager: Online Banking and Sales team

Accomplishments

Managed site-wide brand redesign for www.bankofamerica.com; included relationship mgmt, creative deliverables, ADA compliancy, UAT, sign-offs, and coordination of 30+ vendor sites

Six Sigma Greenbelt certified (process improvement methodology) via CMS initiative project

Managed implementation of content management system for online banking help and marketing sections

Delivered all assigned projects on-time and on-budget, within a +/- 3% variance Responsibilities

o Day-to-day management of multiple projects from concept through completion o Client and stakeholder relationship management; issue escalation and resolution o Ownership, management and tracking of project plans, scope, change controls, budget and resources o Facilitated weekly project meetings; managed documentation, issues, follow-ups o Ensured projects met critical-to-quality requirements per business partners and VOC data Jan 2001 – Aug 2002

BECK INTERACTIVE: San Carlos, CA

Accomplishments

UX Project Manager / Account Manager (contract)

Produced award-winning flash demo / technical materials for developers at BEA Systems (now Oracle)

Directed production of successful webinar series for Financial Engines Responsibilities

o Ensured all projects were delivered on-time, within scope and budget o Assisted in the definition of project scope and objectives; interfaced with key stakeholders o Managed creative deliverables; ensured alignment with budget and timelines o Created and maintained comprehensive project documentation 2000

ALLBUSINESS.COM: San Francisco, CA

UX Producer

Produced marketing projects for a leading B2B content-based site; included member acquisition, partner promos, affiliate programs and registration. Worked with customer service channel to implement Live Chat functionality and help forms. Responsible for day-to-day management of projects including requirements definition, resource scheduling, timelines.

1999

INTEGRAL DESIGN INTERACTIVE: San Francisco, CA

UX Project Manager

Responsible for pitching, scoping, developing intra and extranet sites for international tradeshow company. Created all project documentation including proposals, contracts, project plans. Managed co-located teams through all project phases including discovery, definition, concepts, creative, HLD, LLD, testing, launch.

e d u c a t i o n :

Ohio State University - BA, College of Social and Behavioral Sciences a d d t’ l c o u r s e w o r k :

SF State Ext - Interaction Design

UC Berkeley Ext - Web Entrepreneurship

University of Illinois - Digital Marketing (Coursera) t o o l s / software :

Google Docs, MSProject, Excel, Visio, SharePoint, Salesforce, Basecamp, Slack; efficient learner of new tools Familiar w/ UX toolsets (i.e. Adobe CreativeSuite, Axure, Balsamiq, etc.) i n t e r e s t s / volunteering :

World travel and road trips, life drawing, Horse Hill co-op, Girls-on-the-Run

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