Customer Service Administrative Assistant
Resume:
Michele L. Sariano
Syracuse, NY 13203
Home 315-***-**** 315-***-****
*********@*****.*** or *********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
Highly dependable, punctual and efficient.
Supportive team worker, committed and responsible.
Able to prioritize workload and meet deadlines.
Extensive experience working with customers and vendors.
Adept at handling difficult problems regarding customer service, using diplomacy and tact.
25 plus years working in a business-office environment.
COMPUTER PROFICIENCY AND KNOWLEDGE
Microsoft Office Excel and Word, Sage-Timberline; AS400, Lotus Notes, Online Contracting, Citrix, Reynolds & Reynolds for Auto Dealers.
Typing 55 wpm
Internet research
Outlook
EMPLOYMENT HISTORY
10/27/2014-4/29/2016 S&W Services Inc., 6057 Corporate Dr. East Syracuse, NY 315-***-****
Assistant Service Coordinator
DUTIES WHILE AT S&W SERVICES INC.
Generating beginning of the month inspection work order reports and distributing the reports to the field technicians.
Creating and reviewing repair work orders and preparing them for billing.
Creating purchases orders using Sage-Timberline software.
Assist the field technicians with questions and problems with entering labor time on work orders.
Maintaining training schedules of the field technicians; signing technicians up for training re-certifications and new training.
Process online credit card orders to purchase supplies, services and training classes.
Answer in-coming calls from clients regarding current or past repairs of equipment. Assist the Service Manager with the dispatching of field technicians to work sites.
Creating UPS labels for shipping parts out to technicians.
6/1/2011-10/27/201 XPO Last Mile, Inc., 6314 Fly Rd. Dewitt, NY 866-***-****
Administrative Assistant
DUTIES WHILE AT XPO LAST MILE
Ordering back ground and MVR checks thru EVCO, by entering driver information into Evolution Consulting website.
Receiving the results of background checks, uploading results to driver files into internal computer drive, using Online Contracting software.
Pass/Fail potential drivers using preset criteria.
Receiving drug screen results from the Medical Review Officer website and uploading results into internal drive. Contacting the MRO concerning questions on drug screen results.
Maintaining 2 monthly spreadsheet reports on the results of the background checks and drug screens.
7/01/2004-4/11/2011 Penn Power Systems 7044 Interstate Island Rd Syracuse, NY 13209 315-***-****
Rental Department Administrator
DUTIES WHILE AT PENN POWER SYSTEMS:
Billing and Rental Contract preparation associated with generator rentals.
Invented a tracking system in the AS400 billing program to more effectively generate reports.
Responsible for tracking repairs of Generator Fleet, including preparing work requests and providing part lists for Service personnel.
Developed, maintained and generated weekly, monthly and quarterly reports. These reports were originated by myself, and did not exist before coming on board.
Discovered new applications in Lotus Notes program that had not been utilized in the past.
Contacted customers regarding planned maintenance agreements for generators. Formed long-lasting customer relations with several clients.
Prepare quotes for generator rentals for 5 Territory Managers. Developed a quote that “self-calculated” the rental generator rates, using excel spread sheet functions.
Maintain customer and service data bases.
Secure proper insurance certificates from customers to cover generator rentals.
Open and distributing mail to employees.
Internet research
Answer and re-route incoming phone calls.
4/01/2003- 7/01/2004 C.R. Fletcher and Associates Employment Agency; 200 N. Salina St.
Syracuse, NY 13201 315-***-****
Mail Clerk and Dental Claims Prep
DUTIES WHILE AT C.R.FLETCHER EMPLOYMENT SERVICES
Was Placed at Excellus Blue Cross/Blue Shield
Prepared dental insurance claims for processing.
Distributed mail to employees within 10 different departments
08/1984-05/2002
Burdick Pontiac-GMC formerly of Rts. 31&57, Liverpool, NY 13090 315-***-****
Warranty Administration, Accounts Payable, Dept of Motor Vehicle Clerk
DUTIES WHILE AT BURDICK PONTIAC-GMC
Motor Vehicle Registration, Title, and associated paperwork. –Became an expert in the Department of Motor Vehicle rules during that time period.
Warranty Administration –Thru diligence and close attention to detail, significantly reduced the company’s outstanding Warranty receivables.
Accounts Payable.
Maintained Service files.
EDUCATION
June 2002 –October 2002
Cayuga County Boces, Auburn, NY
Office Procedures and Applications
August 1979 -January 1981
Onondaga Community College, Syracuse, NY, 13215
Graphic Arts Program: Associates Degree
September 1975-June 1979
North Syracuse High School, North Syracuse, NY 13212
Art Major, English Minor: High School Diploma
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