Jose “Ben” Encinas

Phoenix, AZ • acun4e@r.postjobfree.com

www.aliceconsultinggroup.org

www.linkedin.com/pub/jose-encinas/55/6b1/729 • 480-***-****

Consistently construct and lead highly effective world class teams. Provide methodical and pragmatic systems approach view to solving problems. Has the ability to learn quickly by means of a multidisciplinary background in business, science, and engineering. Trained and educated with industry leaders and elite academics. I am a customer focused engineer that can plan, execute, and deliver value and quality. I am enthusiastically looking to acquire a challenging and suitable position with an ambitious company that offers opportunities for career development, learning and advancement.

Career Signature: Translating uncertainty into opportunity.

Project Management

Team Development

Lean-Six Sigma

Process Improvement

Statistical Quality Control

Business Analytics

Apollo Education Group 2014 –Present

Operations Manager- University of Phoenix /Admissions and Evaluations, Phoenix AZ

Managed central intake information systems for the university’s applicants across the world.

Worked with SharePoint to create workflows for operational objectives

Provided Six Sigma training and process design workshops to leadership and staff.

Sat on the academic implementation council, and was the head of the best practices committee

Built and delivered iterative value stream maps, information system architecture models, process maps, current and future state, and requirements capture for new system implementation and design.

Reduced system cycle time and improved quality by 40%, and 65% respectively.

Developed pull work delivery system for student administrators that minimized WIP and improved quality.

Provided support and analysis to various departments across the university

Student Advisor- University of Phoenix /Continuing Teacher Education, Phoenix AZ

Work with student/educators to help them achieve the career and educational goals.

Provide programmatic, financial, and career advisement to students.

Spearheaded SIX SIGMA project, with leadership regarding retention, and student success.

Built tools for management teams to help leadership track KPI’s effectively

Consulted on and provided analytical support to CTE director

Worked with leadership to conduct root cause analysis on student retention factors

Developed database that captures and standardized notation that provides analytics to leadership.

Healthcare Excellence Institute (HEI) May 2013 – Jan 2014

Process Engineer/ Project Consultant, Phoenix AZ

Lead interactive Kaizen training events highlighting LEAN-SIX SIGMA methodologies and tools.

Wrote custom SQL queries for leadership and for root cause analysis

Wrote and refrractored Java code for clients in the software delivery process

Designed and implemented business processes using Lean tools

Worked with development team on user experience using C#

Performed statistical analysis utilizing (SQL) designed for process control and capability

Consulted as process engineer for revenue cycle business operations.

Developed and wrote process contracts, employee competencies and bonus structure contracts.

Facilities training events, on core competencies, technical gaps, and new product implementation.

Jabil Circuit April - December 2012

Industrial Engineer, Tempe AZ

Designed production layout for JBL Tempe plant’s conformal coating process, reducing waste translating into 1.4 million annually while decreasing product defects by 15%.

Preformed data acquisition and analysis for JBL Aerospace and Defense.

Optimized production system for SMT machine and circuit board kitting process increasing throughput by 37%.

Audit and review of ISO9000 (Quality Standards) employed action plans using Lean-Six Sigma tools.

Kaizen event planning and execution

Delivered training on process design and planning for operations team.

Six Sigma- Greenbelt certified

Jack in the Box

Operations General Manager, Tempe AZ, Lacey, Olympia WA 2003-2009

Consistently outperformed in annual sales growth, employee retention, and consumer satisfaction.

Managed Multiple locations;

Hired, trained, and developed staff. Created a learning culture that was customer and quality focused.

Established optimal inventory levels for large and variable product mix using EOQ modeling.

Wrote schedule for multiple restaurants based off forecasted sales for a 24 hour 365 day operation

Alice Consulting Group- Owner and Senior Consultant

Provide full service business and engineering consultancy services to nonprofit, and small to mid-size businesses.

http://www.aliceconsultinggroup.org/

Education

University of Phoenix –MBA – Masters of Business Administration-Finance Present

Arizona State University-MSE -Industrial Engineering Present

Arizona State University-BSE -Industrial Engineering 2013

Collins College Associate of Arts Visual Communications/Graphic Design 2003

Certifications

Six Sigma Black-Belt-ASU-Graduate Certification Present

Advanced Software Development Certification Present

Healthcare Financial Management Association– (CRCR) – Certified Revenue Cycle Representative 2013

HIPPA certified 2013

Other Related Skills:

Engineering

Design of Experiments

Process Design

DMAIC

Dynamic System Simulation

Monte Carlo Simulations

Optimization Analysis

Capacity Modeling

Production layout design

Process flow and systems integration

AutoCAD

Operations Research

Project Management

Information Systems Architecture

Technical Writing

Business Administration

Kaizen Events (continuous improvement)

Teaching and development Lean /Six Sigma methodologies

Data acquisition planning

CRM

Risk Assessment and Management

Work management modeling

Product Design

Financial modeling and analysis

Quality Control

Supply Chain optimization

Financial Analysis and Modeling

Enterprise Modeling

Metrics design

Client relations and team building

Value Stream Mapping

Technical/Computational

SQL

Database Design

Microsoft Office

Photoshop

Visual Basic

Java

C++

GUI design

Web Design

Advanced Excel

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