Customer Service Sales
Resume:
Jaela Bell
Houston, Texas 77034
***********@*****.***
Objective- a professional who is goal oriented and achieves results, currently seeking an entry level position that will allow me to excel and utilize my personal and professional related experiences.
September 2014 - May 2016
Guest Services
Target
■Customer Service/Communication Skills: Guest service representatives talk, listen and help resolve conflicts with customers. An expert communicator being able to listen effectively to find the root cause of issues, and communicate clearly and in a friendly way to solve the issue and keep the customer happy.
■Problem Solving skill: Solve customer issues, sometimes without seeing the actual problem first hand. Making sure the problem gets resolved before they walk out of the door.
■Highly skilled in providing information regarding products and services of the company.
■In-depth knowledge of taking orders, compute charges, and administer billing or payments.
■Hands-on experience in reviewing, updating or making changes to customer accounts.
■Track record of listening and responding to customers’ needs and concerns.
■Able to handle returns and complaints effectively.
■Demonstrated ability to record details of client contacts and service history.
■Proven ability to determine answers and solutions quickly.
■Answers phones to help the guest with their order or problem.
May 2012- August 2013
Sales Associate / POS Cashier
Kohls
●Performed cash transactions for customer purchases, include handling returns, returning merchandise to racks or shelves, and trying to sell Kohl’s credit line to customers.
●Movements and all visual elements of the sales floor.
●Maintaining accountability for all inventory maintenance; receiving merchandise, store transfers, stock balancing, and auditing to ensure that the store complies with all company policies and procedures.
May 2012 – August 2012
Cashier
Walmart
●Processing payments, and ringing up sales on computerized cash registers.
●Taking responsibility for handling returns and answering questions about merchandise, store policies, and ongoing promotions.
●Deactivate tagged merchandise and bag purchases in item-appropriate bags, process discount coupons and redeem offer points in exchange of purchases
ascertain that the right amount of change is present in the cash drawer at the beginning of each shift.
●Balance cash drawer at the end of each shift and handle any evident discrepancies
●Assist sales associates in restocking returned merchandise in shelves and setting up marketing displays
Key Strength:
●Excellent customer service
●Operation and sales
●Financial reporting/ Taking payments
●Inventory management and Loss Prevention
●Answering phones and being able to assist the guest with their problem
●Problem solving skills
Computer Skills: POS system and PC/Mac platforms including MS Word, Excel, and PowerPoint
Education: Texas Southern University (Undergrad Psychology “Fall 2017”)
References: Professional and personal references available upon request.
Contact this candidate