Customer Service Technical Support
Resume:
EDUARDO MEDINA
West Orange, NJ 07052
973-***-**** ***********@*******.*** 973-***-****
SUMMARY
Information System Professional with extensive experience in the fields of Computer Programming, Cisco Networking Administrator (CCNA), Windows Server 2012, Technical Support. Worked for start up companies as well as multi billion global Corporations. Organized and very detail oriented. Proven ability to accomplish many projects on a timing and diligent manner. Managed Marketing Research projects directed to the Health Care field. Excellent analytical and problem-solving skills.
PROFESSIONAL EXPERIENCE
Need It Now - Livingston, NJ November 2014-Present
Help Desk-Tech Support
Responded to Clients calls and tickets.
Setup New computers, Scan for Malware, Setup of New Printers.
Setup new email accounts for users in exchange servers.
Created new users in Active directory and set them into their correct group.
Setup email as pop3, imap and exchange accounts.
Troubleshooting of applications, Printers, computer.
Used Logme In, Join.me, Team Viewer to remote into clients computer.
Used HMI and Happy fox to keep track of tickets.
Trained in MS Server 2012
IBM - Parsippany, NJ April 2014-August 2014
Windows 7 Deployment Technician
Assigned to work on the migrations of equipment from windows Xp to Win 7 at AvisBudget Group site.
Backed up old computer, Imaged and Upgrade to Windows 7 with approved settings. Restored user’s data to new computer.
Deployment of computers for Office personal, Field Technicians and Engineers.
Set up Encryption with Sophos encryption program, update of bios.
Setup among other software Bluezone 6.1, Hyperion intelligence, Brio SmartView.
Trouble shout computers by assisting users at their desk or remotely.
Setup and kept track of machines upgraded and to be upgraded by implementing a small MS Access Database.
Setup of outlook for users.
Schindler Elevators- Morristown, NJ July 2013-March 2014
Windows 7 Deployment Technician
Assigned to work on the migrations of equipment from windows Xp to Win 7.
Backed up old computer, Imaged and Upgrade to Windows 7 with approved settings. Restored user’s data to new computer.
Deployment of computers for Office personal, Field Technicians and Engineers.
Setup Lotus notes 8.5 for users, Reset passwords, Un-locked users.
Set up Encryption, update of bios, setting up new hires with their systems. Assign and reassign systems to users.
Setup Cadi machines for Engineers, Users and Mechanics. Setup VM in new upgraded win 7 machines to diagnostic of elevators.
C3I- Woodcliff Lakes, NJ March 2013-May 2013
Windows 7 Deployment Technician
Assigned to work in site at EISAI Pharmaceutical on the windows 7 deployment.
Backed up old computer, Imaged and Upgrade to Windows 7 with approved settings. Restored user’s data to new computer.
Setup my documents for automatically sync with network copy.
Setup Lotus notes 8.5 for users, Reset passwords, Un-locked users, and moved users to another OU.
Deployment of computers for Office personal, and VPs.
Kept account of new and old equipment.
ITRC- Lima, Peru July 2012-September 2012
Computer Programmer/Technical Writer
Documented Different Proprietary Computer Systems
Translated Already created manuals from Spanish to English.
Worked in System for the medical industry. This was developed in PHP.
Analyzed and contribute to the programming of internal project to monitor different company’s projects.
Learned PHP and Symphony 2.0
Martinez Travel- Paterson, NJ January 2012-April 2012
Tech Support/Tax Preparer for Tax Season
Migration of all computers to Win 7. backed up all computers and restored to new upgraded system
Filled Tax Returns for clients
Setup up of network system in office.
Maintenance of Computers, Scanners, Fax Machines and Network.
Installed Security rules for optimization of network
Upgrade of machines to win 7. Migration of old data to new machines
Created Web Store for Vitamins Business.
Dr Dikenyil- Cedar Grove, NJ October 2011-January 2012
Tech Support-
Migration of all computers to Win 7. backed up all computers and restored to new upgraded system
Setup of Phone system and voice mail
Setup up of network system.
Maintenance of Computers, Scanners, Fax Machines and Network.
Installed Security rules for optimization of network
GW Experts- Fort Lee, NJ August-2011
SEO, Web Designer Project
Search Engine Optimization of company’s Web Site
Conducted a Complete Analysis of Company’s Web Sites.
Optimized websites to be found in Google and other search engines.
Design new website for other location, QA Main Websites.
Alonso Consulting- Fairfield, NJ July-2011-August-2011
Web Designer support-Tech Support
Conducted different Technical Task as a web developer
Used Joomla to manage content for different sites.
Helped to change a new images carousel for company’s site.
Edited a weekly newsletter with events.
Assisted with migration of client computers to Win 7 when it was released. backed up all computers and restored to new upgraded system
Easy Support- West Orange, NJ January -2009-March2011
Technical Support
Migrate computers from windows xp OS to Win 7 OS
Setup Computers, Network Connections. Upgrade of equipment.
Install different software needed for day to day activities at a client’s site.
Provided remote support and in house support for them in less than 4 hours.
Install new peripherals, upgrades and any new enhancements
Devix, Jersey City, NJ June-2008- March2009
QA Analyst – Tester
Conducted different test to ensure Quality Assurance
Worked in Company’s own designed new E-commerce Platform.
Tested Basic Functionality of E-commerce Web Sites, Documented Bugs, and Worked on automation of test cases.
Created Daily reports to indicate new problems and already solved problems.
Assisted in the designing of clients’ websites.
Strong Knowledge of HTML, CSS, Flash, Created SQL queries to upload, post information to and from tables
RICOH AMERICA CORPORATION, West Caldwell, NJ February-2005 –November 2007
Customer Support II – Office Support
Managed the returns and upgrades for the CommonWealth of Virginia area.
Provided support on a variety of projects to have a high rate of timely return equipment.
Managed return of lease Equipment from customer to Leasing Company in a timely manner.
Created a Microsoft Access Database to Track, Print Lease information on Return equipment as well as upgraded equipment.
Certified in Customer Service Plus with the objective of improving customer service skills.
Proficient in the Oracle User interface.
Provided office support to Summary Billing Department during billing cycles to assure all customer were billed by due date. Software used included MS excel, MS access and Oracle User interface.
DATATRACE, West Orange, NJ 2005
Data Entry – Title Searcher
Conducted Title search, data update and data entry of personal and commercial property owners.
Gathered all tax information for home owners to enable them to pay their taxes
NOPWORLD, East Hanover, NJ July 2000 – November 2004
Research Tech
Managed and created Marketing Research reports for different clients in the health care field to show the preference used of different medications.
Utilized The MS Office Package.
Analyzed tabular statistical reports created in Quantum and SPSS to create Reports.
Interacted with senior members of the staff and coordinated reports, for client presentations.
Assisted in special projects such as automation of reports and development of analytical plans, which reduced the time to create reports.
Prepared the list of doctors to be invited to complete the survey before the survey went live.
B.A., Computer Science, Rutgers University
Completed Certification course in CCNA at a Cisco Academy
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