Customer Service Manager

Andrew Schmitt

***** ******* ******* ****, *******, Texas 77429

Home: 832-***-**** Cell: 832-***-****

*********@***.***

Profile

Competent Geotechnician equipped with solid time management and interpersonal skills. Seeking an

entry level position in the Oil and Gas Industry

Experienced Retail Store Manager experience adept at problem solving, customer service and hiring and

training hardworking, quality staff.

Skills

Training program implementation Communication skills

Quality control Aptitude for learning

Microsoft Word, Excel, PowerPoint Troubleshooting

Strong knowledge of Retail Management Customer service

Proficiency in team management, schedule Good with Instuctions/Directions

making Group environments

MS Office proficient Basic math skills

Flexible scheduling Computer literate

Consistent work history

Strong work ethic

Team player

Accomplishments

Received Promotion from Data Entry Tech to Geotechnician at Weatherford International (Nov.

2013)

Named “Associate of the Quarter” for exceeding all customer service goals while working at

Gamestop

Professional Experience

Weatherford International November 2013 to February 2015

Geology Technician

Houston, Texas

Helped in creating an instructional departmental procedure(s) manual for new software in put into

place for Petroleum Consulting Geotechnicians working in on the Imaging team.

Assessed organizational training needs

Processed work orders for the analysts and clients so that they could make the necessary

interpretations of the data requested

Processed geological open hole data for the imaging team which was then forwarded to various

analysts and/or clients for continued work

Worked with Data Services to ensure that new software would be compatible and compliant with

printing procedures for the department

Worked with Field/Sales Engineers with providing best answer product with data provided for

various oil and gas industry clients

January 2012 to November 2013

Data Entry Technician

Reviewed new customer orders and requests and manually entered data into a centralized database.

Checked work areas to verify that printed sheets, mutts and blanks from each load were accounted

for.

Verified that information in the computer system maintained up-to-date status

Responsible for final quality control of data received from analysts prior to final print deliverables

sent out to the client

Speaking directly with Sales/Field Engineers, and Clients in order to determine which data was

deemed necessary

Cleaning printer and plotters

RMSI January 2011 to December 2011

Sales Representative

Houston, Texas

Described use and operation of merchandise to customers.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Verified that all merchandising standards were maintained on a daily basis.

Facilitated monthly and quarterly physical inventory counts.

Displayed the appropriate signage for products and sales promotions.

Arranged items in favorable positions and areas of the store for optimal sales.

Effectively communicated and coordinated execution of the planogram with store management.

Designed displays to make the store experience interactive and engaging.

Printed various labels and tags for all merchandise.

Gamestop November 2006 to January 2009

Store Manager

Houston, Texas

Delivered excellent customer service by greeting and assisting each customer.

Stocked and restocked inventory when shipments were received.

Addressed customer inquiries and resolved complaints.

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash

receipts.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Trained all new managers on store procedures and policies.

Maintained daily record of all transactions.

Wrote order supply requests to replenish merchandise.

Trained staff to deliver outstanding customer service.

Worked closely with the district manager to formulate and build the store brand.

Opened and closed the store, including counting cash, opening and closing cash registers and

creating staff assignments.

Placed special merchandise orders for customers.

Shared product knowledge with customers while making personal recommendations.

Worked as a team member to provide the highest level of service to customers.

Verified that all merchandising standards were maintained on a daily basis.

Education

Blinn College

Some College

Bryan, Texas, United States

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