Information Systems Technical Support

Summary:

Proven Network/System professional, U.S. Army combat veteran, with 11+ years’ experience in complete system and customer care. Skilled Network Administrator to include, installing, configuring, maintaining integrated network devices and peripherals. Additional experience configuring supporting, and maintaining all aspects of a Windows environment; a professional, leader, problem-solver, and motivator.

Active Secret Security Clearance

Current U.S. Passport

11 years of cross-platform experience in systems administration including analyzing, designing, installing, maintaining, and repairing hardware, software, and networks.

7 years of telecommunication and communications electronics operation and maintenance support focusing on Satellite Communications equipment.

Additional Skills: Systems Management, Problem Solving, Communication Skills, Performance under Pressure, Team Player, Organization Skills, Systems Design, Guidance & Training, Change Management

Education:

Cisco Certified Network Associate – Security (CCNA-S) 2015

Cisco Certified Network Associate (CCNA) 2015

Cisco Certified Entry Network Technician (CCENT) 2015

CompTIA Security+ 2010

Information Systems Operation-Analyst Diploma, U.S. Army Signal School 2005

Operations Systems: Microsoft Windows XP, Vista, Windows 7, Windows 8.1, Microsoft Windows Server 2003/2008/2012 R2

Software: MS Office2003/2007/2010(Word, Excel, Access, PowerPoint, Outlook, What’s Up Gold, Symantec Backup Exec, VMware, VMware VSphere, Microsoft Active Directory/Exchange Server 2008/2010, SharePoint 2010/2012, Norton Ghost, Dameware NT Utilities’, McAfee Antivirus, Orion Solar Winds (NPM, EOC, Cirrus), BMC Remedy IT Service Management Suite, Symantec Endpoint Protections, Commvault, NetApp Syncort, SecuCRT, FilZilla, System Center Configuration Manager (SCCM), OpenDNS Umbrella Security, Windows Server Update Service(WSUS), HIPS, IDS, HBSS

Networking: Local Area Network (LAN), Wide Area Network (WAN), Video Teleconference (VTC), Voice over Internet Protocol (VOIP), Simple Mail Transfer Protocol (SMTP), Simple Network Management Protocol (SMNP), Transmission Control Protocol Internet Protocol (TCP/IP), DNS, RIP, EIGRP, OSPF, BGP, IPSEC

Experience

CACI Industries

November 2014 – Present Sr. Systems / Network Administrator

Maintains and configures devices on an enterprise network of over 2900 clients, twenty-seven virtual servers and over 1,000 computers and VoIP phones; plan, and implement network security solutions

Administration and configuration of Cisco proprietary switches, routers, and adaptive security appliances to include tasks such as enabling/disabling ports, implementation of port security, VLAN creation/assignment, routing, load balancing, as well as troubleshooting network connectivity

Monitoring of real-time network operations, route traffic flows, and nodes status via SolarWinds, ensuring high availability of server resources and optimal network health

Performed fault isolation and diagnostic functions to include determination and execution of disaster recovery and corrective action(s) on real-time basis.

Creates, modifies, and maintains user accounts, mailboxes, and security groups through the Exchange Management Console, Active Directory 2008/2010

Provides functional guidance, supervision, technical support, training and quality assurance control to Tier 1, Tier 2, and Tier 3 level.

Interpret and qualify customer requests for technical assistance, serving as a point of contact for service requests for technical support

Server Administrator for MS Active Directory, Exchange, SharePoint, SQL, SCCM, TACACS and Cisco Call Manager.

Provides network administrator functions for three separate government enterprise networks over geographically separated customers including data and voice in combat theater.

Installed and Maintained VTC suites, improving leaders abilities to communicate and pass critical information

Repaired customized broadcast editing desktops/media servers (motherboard, RAM, hard drives, CPU chips, power supply, graphics cards, etc.) to support media/web/graphics developers

Leonie Industries, LLC

July 2014- November 2014 System / Network Administrator

Self-taught Server 2012 R2 and configured and implemented Windows Server Update Service, increasing network security, allowing network machines to download important security and critical updates

Configured, installed, supported Cisco routers, switches, adaptive security appliances via command-line interface

Built and repaired customized broadcast editing desktops/media servers (motherboard, RAM, hard drives, CPU chips, power supply, graphics cards, etc.) to support media/web/graphics developers

Planned the implementation and movement to relocate 100 users as well as 250 network peripherals, including Windows laptops/desktops and Macintosh machines to a warm site

Configured and installed 6 new QNAP NAS and 3 new NETAP NAS, giving the organization the ability to store more data and improve archiving, adding another 90 TBs of storage

Maintains and configures 18 NAS with over 1,000 TBs worth of mission critical data, ensuring reliability and availability

Maintained 7 virtual servers, and 12 Cisco switches on classified and unclassified networks

Implemented cloud-based firewall solutions using OpenDNS Umbrella Security, increasing protection for private networks and remote users by 45%, 4 consecutive months with without virus attacks

Installed ESXI virtualization servers and used VMWare vSphere, decreasing physical server footprint and improving network function

Developed Virtual Microsoft Server 2008 R2 environments to provide Symantec, WatchGuard, ColdFusion, and Web Server services

January 2012- July 2014 Information Systems Supervisor 3rd Special Forces Group U.S. Special Operations, U.S. Army

Supervises 70 personnel, coordinates, and provides technical assistance for the installation, operation, systems analyst functions, of information systems.

Develops, directs, and supervises training programs to ensure proficiency and career development, over 25 Soldiers promoted

Developing and enforcing helpdesk systems in which led to the completion of over 5,000 work orders, sustaining capability increasing productivity

Establishing automation equipment distribution plans, oversaw the delivery of sensitive equipment to over 80 remote locations, received Commanders Award for 100% accountability

Managing user accounts, mailboxes, and security groups through the Exchange Active Directory 2003/2010

January 2010 – January 2012 Information Management Officer 3rd Special Forces Group U.S. Special Operations, U.S. Army

Selected above 16 Information Management Officers by the unit Commander to be responsible for Command, Control, Communications, and Computers (C4) for the Headquarters’ and six Special Operations Task Forces and 75 Information systems personnel

Supervises the deployment, installation, operation, and unit level maintenance of multi-functional/multi user information’s processing systems, giving the Task Force unlimited network functionality

Maintaining the accountability of over $750,000 worth of automations equipment with managing a budget of $1,000,000, no loss or waste

Setup and Install of virtual Windows 2008 SQL Server to support (NPM) servers on both unclassified and secret networks, improving database replication by 15%

Processed over 600 work orders and increased network reliability by 30%

Coordinates with configuration management and implementation entities to ensure network efficiency

May 2004 – January 2010 Senior Information’s Systems Specialist 5th Special Forces Group U.S. Special Operations, U.S. Army

Maintained the accountability of automated data processing systems valued in excess of $1,200,000, with no loss in equipment

Supervised the installations and configuration of 145 network computers, 60 printers increasing efficiency of unit operations, ensuring 100% installation rate

Maintained secure Internet Protocol Router Network (SIPR), Nonsecure Internet Protocol Router Network (NIPR), and Joint Worldwide Intelligence Communications Systems (JWICS) connectivity allowing all users network access 24/7

Responsible for the units accreditation processing ensuring workstations, printers, and digital senders were labeled IAW current classifications

Basic Configuration and VLAN setup on Cisco routers, monitoring of Cisco routers

Utilized Norton Ghost to develop and deploy images in order to maintain operational computer and decrease downtime

Maintained 17 virtual server, and 25 Cisco switches on Unclassified, Secret, and Top Secret networks combined

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