Customer Service Representative
Resume:
Jackson, MS *****
*********@*****.***
JAMIE DURR
OBJECTIVE My goal is to obtain a dynamic, challenging opportunity that contributes to the outstanding success of the business while adding value as an active member. SKILLS & ABILITIES Microsoft Office Suite, Java, SQL, IBM Rational Jazz, C++, Axure, JSP, HTML, JBoss, WebSphere, JDBC, JavaScript, Servlets, CSS, Software Development Lifecycle, Data Analysis, Data Design, Requirements Gathering, Microsoft Visio, EXPERIENCE SOFTWARE DEVELOPER – TATA CONSULTANCY SERVICES (TCS) Jackson, MS- June 2014 - Present
Gather and organize business requirements using IBM Rational Jazz.
Develop web base applications for a government funded contract, using struts and hibernate framework.
Create solutions for design implementation.
CUSTOMER SERVICE REPRESENTATIVE – LOCKHEED MARTIN
Clinton, MS - January 2013 – August 2013
Answer incoming calls from Transportation Workers with questions regarding TWIC cards.
Make, cancel, and reschedule Transportation Workers’ appointments for enrollment/activation.
Process payments for the Transportation Workers’ TWIC cards. UNDERGRADUATE RESEARCH ASSISTANT – JACKSON STATE UNIVERSITY Jackson, MS - January 2011 – May 2011
To research and understand the concepts needed to successfully achieve an autopilot for the U.S. Air force.
Micro-controller, GPS, and C++ programming language were the main components.
Developed and created a solution so that pilots will not have to use their hands constantly.
EDUCATION BACHELOR OF SCIENCE IN COMPUTER ENGINEERING – JACKSON STATE UNIVERSITY Jackson, MS - Dec 2013
LEADERSHIP &
ORGANIZATION
Habitat for Humanity – 2011 - Present
Institute of Electrical and Electronics Engineers (IEEE) – 2012- 2013 National Society of Black Engineers (NSBE) 2011-2013
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