Customer Office

CURRICULUM VIATE

PARVESH KUMAR

*******.*******@*****.***

Flat No. 200

099******** Nayay khand – 1st 074******** Indirapuram

Ghaziabad-201010

Objective:-

To be a Nice Professional in the corporate world with unique identities which give me an opportunity to work and apply my potential in new diverse and challenging fields a reputed organization and facilitate learning and growth.

Key Skills :- Operations and Admin Management, Training Management, Strategy Planning, MIS & Business Analysis in collection of primary and secondary data.

WORK EXPERIENCES SUMMARY

July 2015 to till date

Working with Trackway Infotech Pvt. Ltd. As a Admin Executive

PROFILE-

• Handling GPS query of installed and non-installed customer and Resolve the issues of Customer by software and mail on Outlook Express and send mail to concern domain.

• Taking care all required Material which are using in office and to take responsibility to organized any event from the company

• Retain the customer in case customer in churn and giving additional services to the customer.

• Handling request, query and complaint of the customer and to give good satisfaction to the customer.

• Make the call to the customer for pervious and current payment.

• Selling and cross selling of the product to the customer for good performance.

• Responsible for Institute documentation and correspondence and ensure that the center is operating as per the norms

• Handling new Membership of Chartered Accountants & Queries.

• Restoration of Membership and Certificate of Practice (COP) of Chartered Accountants.

• Processing of work and Action in Firm which Registered by ICAI of CA’S and Member.

• Responsible for MIS Preparation, Providing analysis on various activities.

• Taking care of administration work.

• Handling new Registration of students and to give Queries to students.

• Handling entries of new registration in excel sheet.

• Consulting to the students for course and fee structure.

Education-

• M.Sc. (Statistics) (Regular) from DAV College (C.C.S. University) with 1st position in 2007.

• B.Sc. (Mathematics’, Statistics & Chemistry) from SD College (C.C.S. University) in 2005.

• 12th Standard from Allahabad Board in 2001.

• 10th Standard form Allahabad Board in 1999.

STATISTICAL ANALYSIS SOFTWARE (SAS)

• Involved in statistical analysis for both continuous and categorical data used SAS/STAT and PROC REG for regression analysis. Multiple linear Regressions.

• Preparing new data sets from raw data files by using techniques.

• Strong knowledge in BASE SAS version 9.1.3 modules include SAS/GRAPH, SAS/STAT. SAS/REG, SAS/GLM, SAS/SQL, SAS/REPORT, SAS/MACRO, SAS/ETL, SAS/MDDB DATABASE/OLAP.

Technical skills

• ETL Tools SAS/Warehouse Administration.

• Programming SAS/BASE, SAS/MACROS.

• Operating System Windows.

• Office Automation tools C, C++ and MS-Office.

Computer Skills-

• Windows- Win 98, Win XP, Win 2007.

• Office Applications - MS Word, MS Excel, PowerPoint

• SAS-Basic knowledge of SAS (Statistical Analysis Software.) and SPSS

Strength-

• Ability to work in new and challenging environment

• Willingness to learn new skills and concepts.

• Adaptability to work in team with dedication.

• Positive attitude.

• Reading and Writing.

Personal Details- Date of Birth JAN 02nd, 1984

Nationality Indian Gender Male

Language Known ENGLISH & HINDI

Martial Status Unmarried

EXTRA CURRICULAR ACTIVITIES

Written a Book “Face 2 Face @ Thoughts” under Swaraj Publication Daryaganj New Delhi.

Declaration:

I, hereby declare that above details are true to the best of my knowledge and belief.

Date :

Place: PARVESH KUMAR

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