Customer Service Manager
Resume:
Michelle P. Randall
SAINT LOUIS, MISSOURI
63136
***************@*********.***
OBJECTIVE
To obtain a position in which I may utilize my varied clerical skills.
FUNCTIONAL SUMMARY
I am an organized professional with many years as an Office Manager. I am highly successful in facilitating support services and working in fast-paced office operations. I also have strong organizational and communication skills with the ability to exceed the expectations and needs of personnel as well as clients.
EMPLOYMENT
Catholic Family Services
Client Intake Specialist 06/2014-Present
Duties include greeting clients, scheduling clients, accurate entry of all client information into Medtech, answering multi-lined phone system, insurance verifications, presenting and facilitating Protecting God’s Children workshop for all new hires and any administrative duties as assigned.
Mary Kofron 04/2002-Present
Private Care Attendant
Duties include light housekeeping, errands, accompanying client to doctor appointments, and other duties as needed.
F.A. Enterprise 1/1988-3/2013
Office Manager/Personal Assistant
Duties included but were not limited to greeting clients, answering multi-lined phone system, record keeping, ordering supplies, managing inventory, facilitating training sessions and scheduling all travel and accommodations, closing the books and business when owner passed away.
Mary Edwards 11/2007-04/2012
Private Care Attendant
Duties included bathing, dressing, distributing medication, meal planning and preparation until clients passing.
Community Counseling 06/2000-05/2001
Medical Receptionist
Duties included greeting clients, answering multi-lined phone system, maintaining doctor appointments, intake and medical information, insurance verifications, addressing and resolving employee and client issues.
BJC Behavioral Health 06/1999-06/2000
Medical Receptionist
Duties included greeting clients, answering multi-lined phone system, maintaining doctor appointments, intake evaluations, insurance verification, addressing and resolving employee and client issues.
Parkside Towers/PBX 04/1997-06/1998
Duties included greeting clients and visitors, answering a multi-lined phone system, placing calls to physicians for the facility, maintaining job applications for prospective employees, scheduling doctor appointments for residents, and supervising a staff of three.
EDUCATION
Saint Louis Community College, Florissant Valley
Business Administration, Junior Status
End of Life Care-Certificate 18 contact hours
Allegra Learning Solutions, LLC 4/2016
SUMMARY OF SKILLS
Effective communication Skilled in various office equipment
Customer service oriented Typing/Keyboarding
Highly organized with great attention to detail Bookkeeping
ACCOMPLISHMENTS
Owner: Exquisite Planning by Michelle 1989-Present
Co-Chairperson: National Parent Leadership Network, Parents Anonymous, Inc 2003-2011
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