Customer Service Manager

Maria O’Connell

Phone: 404-***-**** Email: **********@****.***

Address: **** ******** ****, ******, **. 30115

Summary

Accomplished manager able to deliver high impact results by improving processes, focusing on customer service and communication, and maintaining client relationships. Seeking a position that will allow for development and utilization of skills to best benefit employer.

Professional Skills

Customer service oriented

Proficient in social media

Microsoft Suite

Problem solver

Self motivated

Organized and precise

Works well in team setting

Energetic and confident

Great communications

Education

Kennesaw State University; Kennesaw, Ga- Medical Diagnosis Coding-ICD9-CM

Parker College; Ft. Worth, Tx- Certified Chiropractic Asst-Graduate: Basic, Advanced and Graduate Levels

Experience

Account Consultant: First Advantage; Atlanta, Ga Sept 2015- Present

Assist account manager to resolve account issues with clients

Maintain and update client fact sheets and contracts

Train clients on services they have available to support their systems

Trouble shoot discrepancies with invoices

Develop custom reports and graphs that meet clients needs

Campus Store Manager: Pace Academy; Atlanta, Ga May 2012- Aug 2015

Direct communicator with teaching and coaching faculty for orders and customer needs

Initiated and solidified client relationship with Nike and provides Nike apparel to athletic teams

Consistently meets or exceeds quarterly sales goal set by the CFO for two consecutive years

Monitors and organizes all campus store inventory and textbooks orders

Act as a liaison between text book publishers and entire teaching faculty

Increased revenue by over $10,000 by improving on store processes and inventory needs

Generated $5,000 in savings on textbooks by negotiating contracts with textbook companies

Manages on campus event marketing and social media campaigns for campus store

Property Manager: O’Connell Properties; Canton, Ga July 2001- Present

Owner and manager of four residential rental properties in Georgia and Florida

Actively seeks qualified tenants and renters for properties buy utilizing online advertising

Maintains communication with tenants regarding rental agreement, collections, deposits, and repairs

Office Manager: Dr. David L. Tinker; Roswell, Ga May 1988-Sept. 1999

Directed daily operations of an office ensuring effectiveness and organization

Coordinated a collections and billing process that reduced receivable

Communicated patient’s treatment plan directly with patients during scheduling and check-in process

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