Customer Service Microsoft Office

Bryan Patrick Kelly

**** ********* ***. **********, ** 45206 C: 859-***-****

LinkedIn Profile **********@*****.***

Summary

Transitioning to a new career

Strong written and oral communication skills

Strong skills with Excel and other Microsoft Office applications

Kept detailed records of finances and 5 different budgets.

Strong knowledge of ordering procedures.

Career Experience

Server– Bob Evans Farms, Inc – March 2016 - Present

Customer Service Satisfaction

Maintaining customer satisfaction.

Being observant to know customer needs.

Director of Musical Studies – Newport High School – August 2012 - Present

Budgeting and Department Strategy

Created an overall department strategy for the advancement of musical studies.

Managed 5 budgets and tailored the overall plan to be supported by these budgets.

Improved the quality of equipment by purchasing more than 200 educational aids, including numerous musical instruments, with a limited and often decreasing budget

Ordered numerous items using P.O.’s.

Kept detailed records of fundraising efforts and all transactions.

Curriculum Content Development

Created effective power point presentations with different types of multimedia.

Created interactive presentations from materials that were given.

Executed these power point presentations, along with other work sheets, handouts, videos and lecture aids, through daily lectures to an average classroom of 20 students.

Class RoomManagement

Managed 30 classes a week, with an average of 20 students.

Tracked the performance and engagement of participants using nationally mandated metrics.

Band Director – Northwest High School – August 2007 – August 2014

Community Outreach, Engagement and Participation

Managed an open relationship with the community and parents of all students.

Managed bi-monthly meetings with all interested parties.

Enlisted parent volunteers for initiatives to increase revenue to offset budgeting shortfalls.

Arranged for student groups to participate in various community events.

Individual Development

Increased the numbers in my educational program by 200%.

Mentored students through 10-15 minute sessions weekly to empower students to perform at the level of their peers.

Influenced a positive learning environment in which students learning was maximized.

Education

Northern Kentucky University Music Education August 2000 – December 2002

Murray State University, Murray, Ky Bachelors of Arts In Music Education January 2003- December 2005

Murray State University, Murray, Ky Masters in Music Education January 2006 – Present

Other Skills

Microsoft Office Suite

Photography

Adobe Photoshop

Adobe In-Design

Mac and PC

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