Customer Service Social Media

WORK EXPERIENCE:

Hibu, King of Prussia, PA

December 2014 to Present

Web Content Writer

•Work with 40 clients per month on developing web content and personalizing their websites as a member of the Hibu’s top-ranked copywriting team.

•Write, proofread and edit 40 websites per month.

•As a Google Partner, I utilize the best SEO practices using the best keyword rankings that helps increase each client’s website traffic.

•Use CRM, Salesforce and SharePoint as a point of communications.

•Work with customer using metrics to provide them the best way to generate more business.

•Use Sitemaker (SML) to create each client’s website.

Wall Rx, Wilmington, DE

January 2014 to Present

Social Media Consultant

•Write and schedule postings on Twitter and Facebook for a nationally sold product, featured on the television show, Shark Tank.

•Develop media and inbound marketing strategy and monitor news coverage regarding Wall Rx and the wall repair industry.

•Develop and maintain relationships with new and existing customers that increased product sales to over 300,000.

•Multitask numerous responsibilities that include customer service, marketing and managing the company brand.

•Increase brand awareness on Facebook by generating over 800 page likes for the company’s Facebook page.

CDC News LLC, Langhorne, PA

November 2008 to April 2014

Reporter

•Responsible for over 75 monthly new construction reports in a time sensitive and fast-paced environment.

•Submitted proposal for improving company’s blog that is nominated for the Construction Blog of the Year.

•Research and publish information to assist the sales department with the generating revenue.

•Provide most accurate construction details and updates to subscribers as a way to maintain or gain subscribers.

•Recipient of Employee of the Month multiple times for exceeding expected monthly performance goals.

Rant Sports

July 2013 to March 2014

Blogger

•Utilize SEO and social media outlets such as LinkedIn, Facebook, Twitter and Google+ to promote the website as well as my articles written.

•Write and submit several weekly articles through WordPress under tight deadlines for a website that has generated over a billion page views.

•Engage followers with high-interest articles.

•Supported the company’s business plan by generating over 800 social media links via Google+, Facebook and Twitter for one article published.

The Philadelphia Public Record Newspaper, Philadelphia, PA

January 2005 to December 2006

Assistant Editor

•Wrote over 50 features, investigative, and news articles under tight deadlines.

•Achieved company goal of increasing revenue by publishing content that helped generate over 11,000 subscribers.

•Assisted with improving the website.

•Conducted over 100 interviews in person, via telephone or e-mail.

•Developed the auction and meet your ward leader sections of the publication.

•Edited the latest articles and created page layout that made the newspaper appealing to more subscribers.

•Photographed and wrote cutlines for those pictures.

VOLUNTEER EXPERIENCE:

Asian Pacific American Heritage Month Celebration

September 2013 to February 2015

Media Subcommittee Manager

•Develop organization’s website, Facebook, Twitter and Instagram pages.

•Increased funding and awareness through multiple partnerships from the city’s tourism organizations and local businesses.

•Increased the festival’s Facebook page from 30 to over 700 likes within a three-month time span.

•Engage interest from Facebook page followers with up to 47 likes for each topic posted.

•Generated over 10,000 views from one Facebook post.

•Successfully reached out to local media personalities regarding the festival’s participation.

EDUCATION:

Temple University, Philadelphia, PA

Bachelor of Arts, August 2000 to January 2005

Major/ Concentration: Journalism

ACTIVITIES & AWARDS:

General Secretary of Pan Asian Association of Greater Philadelphia Asian American Journalists Association (AAJA) National Association of Asian American Professionals (NAAAP) Dean’s list Temple News The Philadelphia Dragon Boat Association

SKILLS & LANGUAGES:

•Sitemaker (SML), CRM, SharePoint, Citrix, BNW, Clipper, Social Media for Business certification, Basic HTML 5 certification, SEO, WordPress, GIMP 2, Microsoft Word, Excel, PowerPoint, Macromedia Dream Weaver, QuarkXPress and Photoshop.

•Cantonese and Mandarin.

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