Customer Service Sales

Juanita Velez

**** * ****** ****. *** Antonio,Texas 78224 Cell:210-***-**** **************@*****.***

Summary

High-achieving Sales Associate offering an extensive background in customer service,sales,client relations and merchandising.Self-directed and self-motivated team player who also works well independently.

Highlights

Organized

Excellent multi-tasker

Strong Communication skills

Flexible schedule

Proficient in MS office

Independent/team worker

Delievers exceptional customer service

Culinary Knowledge

Accomplishments

Customer Interface

Greeted customers’ upon entrance and handled all cash and credit transactions.

Assisteed customers over the phone regarding store operations, product, promotions and orders.

Experience

National Tech E-Degree

April 2015-May 2015

Took inbound calls to potential clients looking to go back to school. Sent off their information to schools so that way they can get contacted in the next 24 to 48 hours.

Sam’s Call Center September 2015-

Xerox Corporation

Handled incoming calls from Sams Club Members. Renewals of membership, Upgrading, downgrading, Confirmation of online orders, Resetting passwords and making sure the member is satisfied with her/his help. I as well help with calling carrier and tracking down their orders. But making members’ happy is what I love to do the most.

Office April 2015 to September 2015

Armstrong Transportation- San Antonio Texas

Handled incoming and outgoing correspondence, including mail, email and faxes.Organized and prepared residential properties prior to high net worth clients’ arrival.Created expense reports using Microsoft Excel spreadsheets.Received incoming shipments.Verified and logged in deadlines for responding to daily inquiries.Updated patient accounts and information on a daily basis.Developed more efficient filing systems and customer database protocols.

Food Prep, October 2014- September 2015

Freddys Custard- San Antonio,Texas

Took necessary steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally.Served orders to customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink orders into carriers.Prepared and served beverages such as coffee, tea and fountain drinks.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Frequently washed and sanitized hands, food areas and food preparation tools.

Education

Basics,2014

Dillard McCollum -San Antonio, Texas, United States 78221

Basics, 2014 -Present

Palo Alto – San Antonio Texas United States 78224

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