Customer Service, Office Manager, IT, Facilities

Lezlee Frederick ******.*********@***.***

Castro Valley, CA 94552 510-***-**** – Home; 818-***-**** – Cell

Summary:

College graduate with strong administrative support qualifications including office management.

Proficient in Microsoft Office, Internet Explorer, SAP. Ability to learn new software quickly

Extensive computer experience: Desktop technician certificate for computer repair and Windows

Highly developed organizational abilities, detail-oriented and deadline-driven

Self motivated, able to increase productivity and set effective priorities to achieve both immediate and long term goals

High-energy, creative, responsible and self-reliant

Exceptional communication, interpersonal and customer service skills

Supervisory experience including hiring, training and performance reviews.

Experience includes accounts payable and receivable, Avaya phone equipment maintenance, facilities, IT support and help desk tracking of branch issues of entire business unit.

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Experience:

Administrative Assistant, Facilities, IT Oct 2007-current

TheMIGroup, Hayward, CA

54-person branch of an international relocation firm headquartered in Canada.

Report to Vice President working in a self-directed administrative support capacity. In charge of business expenses/reconciliation of MasterCard for business unit. Maintain office efficiency by planning and implementing office systems, layout and equipment procurement. In charge of safety (earthquake/fire drills) and security of office. Assist with special projects for Sales Director. Vendor/Supplier research and selection. Maintenance of property management lease requirements. Tracking, set up and training for webinars, maintain meeting room calendar, responsible for all IT equipment, troubleshooting of hardware and software issues, entering Help Desk tickets when necessary to contracted MFX help desk, solving issues in office when possible to reduce Help Desk tickets.

Set-Up & Distribution Coordinator, April 2005-Oct 2007

E-Loan, Pleasanton, CA

E-commerce company attracting and processing mortgage loans.

Set up loans, verified that all disclosures were within compliance, checked for property mortgage insurance when necessary, data entry correcting grammar and entered fees through empower where needed, ran CGI and various reports. Awarded top coordinator in 2006.

Domestic Engineer, Castro Valley, CA 1992-2005

Homemaker, managed finances and real estate apartment property.

Office Manager,

Western Allied Corporation, Menlo Park, CA 1989-1991

HVAC construction contractor with 12 people in the office and 20 in the field

Hired, trained, supervised and delegated assignments to receptionist/clerk; responsible for performance review. Established new policies and procedures, which increased productivity of clerical department by twenty percent. Maintained AP/AR. Coordinated payroll of all employees including field workers. In charge of petty cash. Responsible for administration of contracts between subcontractors and general contractors.

Education:

Miami University, Oxnard, OH – BA Psychology

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