Change and Release Manager- APAC & EMEA, Incident Coordinator-ITIL

Location:

Budapest, Hungary

Posted:

May 04, 2016

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Resume:

Lata Upadhyay

Change and Release Manager- APAC and EMEA

Phone: +367********

Mailto: ********.******@*****.***

Objective:

Envisage in a responsible position in a progressive & professionally manner which would provide adequate opportunity & challenges to draw upon my knowledge, experience & strength to mutually benefit thereby providing ample opportunities for learning and career growth.

Obtain a position that will enable to use my strong organizational skills, educational background, and ability to work well with people.

Current Role:

Release and Change Manager for APAC and EMEA

Employer: Tata Consultancy Services

Location: Budapest, Hungary/ Chennai, India

Client: Cargill

Duration: June 2014 - Present

Current Responsibilities:

Implement the Release and Change Management policy as per ITIL standards

Define, document, maintain and communicate the defined process at all levels within the organization

Ensure adherence to the Release and Change Management guidelines and process

Review the effectiveness and efficiency of the release and change process along with the Process Owner

Manage infrastructure releases end to end which is used to roll out high risk normal changes to save downtime for the business

Analyze the high risk changes, review them for the implementation, validation and back out plan

Check if the change is already implemented in test environment successfully. If not, analyze the risk involved to implement directly in production and take a decision to approve or disapprove after consenting with the Business owners

Facilitate the Change Advisory Board meeting to discuss all high risk level changes

Prepare release plan, create release record and relate change requests with the release record

Conduct release planning meeting and identify the activities for the following release window

Plan, schedule releases and change requests

Ensure releases are tested properly

Review and approve/reject release planning, build and test phases

Moves release record to different stages based on the progress

Communicate release plan to stake holders

Oversee the release design, build, testing & deployment activities

Monitor the release deployment and communicate appropriately

Communicate release progress and release implementation status periodically to all the stakeholders

Create service introduction, training and communication plan for the technical teams

Perform release closure review and close release record

Skills

Tools and Applications

BMC Remedy 7 and 8, BOBJ, Bridge Clarify-Amdocs, MS Office

Methods

Domain Experience

Manufacturing Domain- Production Environment

Telecom Domain- Test and Production Environment

Certification

ITIL Intermediate-Release Control and Validation, Operations and Support Analysis

Experience

Release Management, Change Management, Configuration Management, Incident Management

Excellent knowledge on ITIL Service Management practice & operations.

Excellent understanding of working with offshore and onshore support teams.

Excellent at analyzing the requirements and managing change into an operational system

Very good infrastructure- (data center) understanding

Proven Track Record of Full Capability Delivery- End to End

Proven deployment skills both in infrastructure delivery including networks, servers as well as application deployment.

Creation and Adherence to Change and Release process

Representations to fit the needs of stakeholders

Project Reporting including milestones, schedule performance index

People Management and Training Development and Delivery

Communications and Stakeholder Management

Business Development

Business Objects- Basics

Process Improvement Techniques- PDCA and SPS

Achievements

Awarded TCS Gems for technical excellence

Awarded Star Performer of the Month at TCS while working for British Telecom

Appreciated and recognized by the customers- Cargill

Given the opportunity to work as Release and Change Manager for the data centers in EMEA and APAC

Strengths

Tenacious, self-motivated and result-driven

Good planning and organizational skills

Have effective leadership quality

Ability to effectively multitask, prioritize and meet deadlines.

Effective team building which has been highly appreciated by management.

Have ability to work independently

Ability to drive team in proper direction to achieve the goal

Have good inter-personal and communication skills

TCS Experience Summary

Customer

Cargill

Role

Release and Change Manager

Period

10th June 2014 - Present

Technical Skills

ITIL Intermediate-Release Control and Validation

Description

Manage infrastructure releases end to end which is used to roll out high risk normal changes to save downtime for the business

Analyze the high risk changes, review them for the implementation, validation and back out plan

Facilitate the Change Advisory Board meeting to discuss all high risk level changes

Prepare release plan, create release record and relate change requests with the release record

Conduct release planning meeting and identify the activities for the following release window

Plan, schedule releases and change requests

Ensure releases are tested properly

Review and approve/reject release planning, build and test phases

Moves release record to different stages based on the progress

Communicate release plan to stake holders

Oversee the release design, build, testing & deployment activities

Monitor the release deployment and communicate appropriately

Communicate release progress and release implementation status periodically to all the stakeholders

Create service introduction, training and communication plan for the technical teams

Customer

General Motors LLC

Role

Consultant, Process Deployment

Period

17/02/2014 to 30/05/2014 - 3.4 Months

Technical Skills

ITIL Intermediate-Release Control and Validation

Description

Have worked in 24*7 support environment

Global Incident Coordinator

Coordinated for Major Incidents

Communication to relevant stake holders

Customer

British Telecommunications plc.

Role

Deployment Manager and Technical Lead

Period

01/01/2012 to 31/01/2014 - 24.31 Months

Technical Skills

ITIL RCV and OSA, Service Delivery Management, Change and Release Coordinator

Achivement

Appreciated by customers, Awarded Star Performer and On the spot award

Description

UKB Technical Lead and Deployment Manager for GSITP- Production Area

In-depth knowledge of the process in E2E Test Environment, Production and UKB Line of Business

Knowledge on different types of testing CIT, E2E, DR and CAT which takes place before the application goes on Live.

Have experience in coordination with applications team to help implement the testing

Have coordinated with Firewall and Networks team to resolve various issues faced by different applications team.

Have coordinated with Business Engagement team to progress the on hold requests.

Managed UKB Model C uplift project and successfully completed where the requirement was in very raw form

Have coordinated with Infrastructure Support teams

Engagement and various applications team in making each release of UKB successful.

Analyze the requests from E2E solution designers and help applications team understand the same.

Analyze the new server build requests and help team understand the exact requirement for same so that they can proceed with design and build and deliver the customer with what they want.

Providing solutions to the customers and promote them to go for virtualized environment rather than holding to legacy ones.

Analyze all the connectivity required for the new application and help to implement these so that the application could be replicated as required for LIVE Environment.

Project Management- Coordinated for many projects

Invade in the existing systems to define new scope.

Experience Details

TCS Experience

4 YEAR(S),7 MONTH(S)

Prev. Experience

0 YEAR(S),0 MONTH(S)

Total Experience

4 YEAR(S),7 MONTH(S)

Other Competency Details

Competency Area

Proficiency

Digital : Cloud Computing (General)

Process Improvement (PI)

SMB Analytical Thinking

SMB Planning & Organizing

SMB Innovation and Creativity

SMB Customer Orientation

SMB Team Working Ability

IT IS_SM_Service Operations

SMB Strategic Thinking

SMB Communication

Lean Six Sigma (LSS)

SMB Interpersonal Ability

Business Continuity Management

SMB Result Orientation

Certifications

Title

Version

Acquired On

ITIL 2011 Foundation Certificate in IT Service Management Certification

24/02/2013

ITIL 2011 Intermediate Qualification: Operational Support and Analysis Certification

30/09/2015

ITIL 2011 Intermediate Qualification: Release, Control and Validation(RC&V) Certification

28/04/2014

Education Summary

Qualification

Subject

Percentage/Grade

Bachelor Of Technology

Electrical & Electronics Engineering

9.27

Standard XII / H.S.C.

Mathematics, Biology, Physics, Chemistry, English

85.2

Standard X / Ssc

Mathematics, Science, Social Science, English, Sanskrit

84.6

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