Customer Service Assistant

KATRINA D. MATHEWS

**** **** **** ******, ***** # 312-***-****

E-mail address: **********@*****.***

SUMMARY:

Administrative Assistant providing professional support to clients and staff

Self-starter has excellent analytical, customer service, leadership, and communication skills

Team Player manages multiple tasks efficiently and interacts effectively with all levels of executives, staff and customers

Detail-oriented; excellent and patient training skills

Sales in retail, problem solver and take direction in professional manner.

EDUCATION:

International Academy of Design & Science, Chicago, Illinois 9/2000-6/2002 Associates Degree in Computer Graphics

EXPERIENCE:

Popeye’s Chicken, Calumet City, IL 8/2012-02/2014

Cashier/Food Preparer

Prepare food for customers while maintaining a clean environment

Take customer orders, food prep.

Provide great customer service to customers

Team player in making sure orders are not delayed

Ex-Po Temps, Chicago, IL 5/2009-04/2015

Assistant

Typing, data entry, filing, sales, Asistanting Exhibitors for fashion shows.

Retail. Directing calls to staff members, contract worker

Screener, in inbound/outbound sales calls, office mail clerk.

Administrative Assistant

Realty/Temp

Answering phones calls, incoming/outgoing mail, faxing, 09/2013-11/2013

Copying, filing, ordering supplies, and maintaining office supplies.

Allstate Call Center

Receptionist/Assistant 3/2008-12/2010

Answered and directed customer calls on a daily basis.

Schedule appointments and pick-ups and deliveries

Ability to organize and present training materials

Maintained billing records on customer accounts.

University of Chicago Hospital

Tech Assistant/Radiology CAT Scan 9/2003-11/2006

Maintained patient advocacy upon arrival

Assisted with transporting patients to and from various departments

Provided patients with ongoing education about their health and well being.

Administered and finalized various doses of medications via IV/syringe mechanisms for tests that were performed on patients .Housekeeping assistant

Maintained contact with patients and families for comfort.

COMMUNITY INVOLVEMENT:

Assist in volunteering service within the community to help maintain a better environment. Volunteer history includes, community outreach programs, working with the elderly and participating in various fund-raising events for summer programs involving the youth.

SKILLS: Proficient in Microsoft Word, Microsoft outlook, Accounts Payable filing, scanning documents

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