Customer Service Design

Alexander Trinh

SUMMARY OF QUALIFICATION

• Strong time management and organization, with ability to adjust with changing schedules and challenging environments, developed by balancing full semester studies and part time employment

• Extensive experience working within a group in the leadership position for various academic projects

• Possesses excellent math skills developed through academic experience and enhanced through application in research internship

• Developed excellent interpersonal and social skills through 6 years of customer service related positions

• Proficient in Solidworks in both basic part designs and assembly enriched through contributing to a large portion of the design process for group projects and assignments for Ryerson University and Compact Mould Ltd.

• Strong understanding of thermodynamics and heat transfer in the engineering field developed through lectures and examination during period of study in Ryerson University TECHNICAL SKILLS

Software skills include:

Design and Graphic: Solidworks, AutoCAD, Matlab, Master Cam, Inventor, BSolid, Unigraphics Programming Language: Java scripting, C/C++ programming Miscellaneous: Microsoft office- MS Word, MS Powerpoint, MS Excel, MS Access & MS Project EDUCATION

BACHELOR OF ENGINEERING IN MECHANICAL ENGINEERING

Sept 2008 – Oct 2013

Ryerson University (Toronto, ON)

Major: Mechatronics

WORK EXPERIENCE

DALESABERS & REPLICAS – DESIGN ENGINEER

February 2016 – Current

Design 3D parts and assembly drawing on Solidworks based off client design specification to produce parts for CNC operation.

Communicate with client to inform of project’s status and discuss any issue or changes that could be done to either fix or improve the current design of the project.

Compile all parts design into individual part to be used for a scale down version of the product which was used for a rapid production model.

COMPACT MOULD LTD – DESIGN ENGINEER November 2014 –June 2015

• Designed product drawings and 3D models which meet the customer’s specification based off of samples and concept drawings provided, using Solidworks program.

• Incorporated 3D model design to produce rapid product model samples for customers, and cavity detail drawings which are incorporated into mold designs.

• Updated existing electronic blueprints upon request for any change or deviation present in actual mold compared to electronic file.

• Present product designs which meets the company standards and informed project managers of any issues which may be present within the project with recommendations to solve the issue for their approval. 19 La Neve Ave, Woodbridge 647-***-**** alexander.trinh25@ gmail.com LITENS AUTOMOTIVE – RESEARCH AND DEVELOPMENT June 2010 – Aug 2010

• Performed experiments which required strong communication skills, and was trained to perform independent projects such as performing a decoupler analysis for Honda

• Compiled lab reports based on results from experiments performed in the lab and submitted them to the supervisor

• Operated a variety of machinery when performing lab experiments which provided hands-on experience and understanding of the machinery

PROJECTS

RYERSON UNIVERSITY – PANCAKE FLIPPER MECHANISM

Jan 2013 – Apr 2013

Group Manager

Goal: Design an automatic pancake flipper that incorporates one rotary motor using links, cams, and gears to create a flipping motion that can be implemented easily into a mass production line.

• Wrote initial proposal for the project bid which gained the right to the project

• Collaborated with group members on setting design specifications and pair wise comparison of those specifications, allowing for a conceptual design to be created

• Planned out group and advisor meetings for progress reports and evaluation to allow for feedback and recommendations

• Contributed to design ideas by presenting own inputs and concepts which contributed to the final design

• Designed Solid Works model of the mechanism, used as the model for the engineering fair display RYERSON UNIVERSITY – MOBILE ROBOTIC MANIPULATOR Sept 2012 – Dec 2012 Goal: Design an arm which would be mounted onto a MechBot using parts from an Lego NXT kit, have it run through a maze and mark target it locate using a sensor

• Came up with concept used to design the arm that would be used to mark the targets

• Designed the Solidworks model of the arm that incorporated rack pinion mechanisms to be used in the report

• Constructed the arms using the Lego NXT kit which was mounted on to MechBot platform

• Helped calibrate the motors and sensors located on the MechBot to increase the accuracy of its performance

• Performed test run on the practice course to accurately determine its performance RYERSON UNIVERSITY – MECHBOT MAZE SOLVER Jan 2012 – Apr 2012 Goal: Programmed a MechBot that is able to navigate itself out of a maze using a mounted sensor

• Attended routine group meetings and established group members’ responsibility

• Collaborated with partner to program and calibrate the motor control on the MechBot to maximize accuracy of its sensor and motor control

• Ran the MechBot through the maze, observed its progress, and noted key features which needed improvement RYERSON UNIVERSITY – CEMENT PRODUCTION PROJECT Jan 2012 – Apr 2012 Goal: Program a ladder logic program using PLC OMRON

• Contributed to identifying the input and output sensors for the project which allowed for the development of the PLC flow chart

• Cooperated to the design of the PLC flow chart of the cement mill process

• Fine-tuned the identification of the input and output sensors which optimized the operation of the cement production

• Contributed to the idea of safety protocols used in the finalized PLC design

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