Customer Service Software

David Jackson 770-***-****

*** ****** ** *-****: *********@*******.***

Carrollton, GA 30117

I am looking for employment with a company that can provide long term stability and a challenging career path with an opportunity for advancement.

Employment History:

PC Wizard Business Owner, May 2003-present

Support the IT needs of a customer base of over 450 small businesses and home users

Develop, plan, and implement marketing and sales strategic planning for onsite and storefront

Managing operations of onsite technician services, repair shop storefront, provide contractor support and team building.

Promote excellent customer service and strong communication skills to ensure quality service by team members

Support IT needs of many small businesses including but not limited to:

-Hardware and software troubleshooting, service, repairs, data backups & recovery

-File, network, printer and other resource sharing

-Troubleshoot problems with remote help desk applications including Logmein and Hamachi

-Network design, development and configuration

-Cost/benefit analysis of software integration and hardware upgrades

-Develop proposals for system implementation for large scale corporations.

Support storefront in:

-Researching, diagnosing and resolving complex system hardware, software, network, and operator issues including installation, configuration, and training on the systems in use.

-Hardware diagnostics, troubleshooting, and upgrades to include RAM, Hard drives, software, video, audio, re-soldering capacitors, diodes and general maintenance items.

-Computer tune ups to get rid of unneeded files, software and registry edits

-Diagnostics of hardware compatibility conflicts

-Design and build custom computers for special needs

-Answers customer inquiries concerning network, software and systems or hardware related incidents

Watkins Motor Lines, August 1988- May 2007; Position title: City Delivery Lead

Supervise and conduct training of new employees

Document accurately and prioritize incidents on the dock; escalate when appropriate

Fill in for City Supervisors when on vacation or leave

Responsible for assisting dock workers loading and unloading trucks (maintained top production level.)

Responsible for prioritizing the routing of city deliveries as well as maintain accurate records of freight delivery

Responsible for maintaining proper freight tracking protocol

Education:

West Georgia Technical College: 1999 - 2001 GPA: 3.7

Associates Degree, Computer Science Information Systems with an emphasis in networking

PC hardware maintenance and configuration

PC repair or total rebuild including building new systems

Knowledge of software installations including operating systems

Operating Systems- Win NT, Win 2000, Win XP, Win Vista, Windows 7 Windows 8 as well as Small business Server 2003, and 2008

Knowledge of TCP/IP and other protocols

Knowledge of LANS and WANS

Knowledge of Remote Desktop software & LogmeIn Remote work

Achievements:

Won national awards in Junior Olympics for team sports primarily in speed skating

Earned Presidents Honor Roll at West Georgia Technical College in 1999 and 2000

Contact this candidate