Customer Service Representative
Resume:
Mack Mahoney
***-**** **** **. *, Oshawa, ON, L*G 5H1
********@*******.***
SUMMARY OF QUALIFICATIONS
Nine years’ experience providing exceptional customer service
Excellent interpersonal skills to relate well to the public, explain products, services, processes and procedures
Able to think clearly and effectively and provide solutions under pressure
Work effectively independently and as a productive member of a team
Punctual, resourceful; can be counted on to get a job done
Hands on knowledge of computer programs: Internet, MS Office
EMPLOYMENT HISTORY
Customer Care Ambassador, Aditya Birla Minacs, Oshawa September 2015- January 2016
Answered calls from clients, assessed and reviewed customer requests with facilities and provided answers
for financial assistance on a case by case basis
Responded to customer requests for assistance in making appointments for vehicles
Provided information pertaining to vehicle recalls for customers
Advised customers on open promotions at their local dealerships
Customer Service Representative, Reliance Home Comfort, Toronto March 2014- May 2015
Contacted prospective customers to educated them on products and inform them of potential imposters
Inquired and recorded customer product satisfaction in a fast and efficient manner
Answered customer product inquiries clearly and directly
Directed customers to different departments at their request
Customer Service Representative, Hindjua Global Solutions, Belleville December 2012-June 2013
Responded to customers’ requests for new appointments or changes to services
Reviewed customers monthly bills to explain charges/credits as well as to present options to improve services
Provided telephone technical support for customers and referred to service department for extra service
Explained different packages, bundles and services to clients to assist them with product selection
Customer Service Representative, Sykes Enterprises, Peterborough June 2011- August 2012
Explained features and benefits of products and services to increase sales
Responded to escalated calls to resolve customer concerns
Customer Service Representative, Stream, Belleville October 2006-June 2010
Responded to customer requests to troubleshoot technical equipment; assess and resolve software issues
Reprocessed refunds as well as replacement parts shipments
Booked appointments for service personnel if required
Gas Station Attendant, Shell Canada, Belleville September 2005- September 2006
Greeted customers, verified identification for purchases
Accurately processed cash, debit and credit card transactions
Maintained the cleanliness or the stations: cleaned washrooms, work areas, and common areas
EDUCATION
General Arts and Science Program, Loyalist College, Belleville 2003
Grade 12 Diploma, St. Mary’s Secondary School, Cobourg 2001
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