Customer Service Representative

Lechelle Rush

*** ******** ***, *********, ** ***26 850-***-**** *************@*****.***

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

Education

High School Diploma, 2012, Booker T. Washington High-Pensacola, FL

Skills & Abilities

Fast learner and have ability to adapt

Dependable, reliable and punctual

Customer service expert

Communicates effectively with clients as well as co-workers

Telecommunications skills

Energetic work attitude

Experience

Customer Service Representative Alorica - Pensacola, FL 5/2013-Present

Ability to create a harmonious rapport with clients and effective communications skills. Ability to understand client's needs while upholding and abiding by company's policies and procedures. Provide customers with technical troubleshooting assistance on product usage. Effectively transfer misdirected customer request to an appropriate party.

Promptly respond to all customer requests for assistance, recognizing that requests may come in many different forms (e.g. -- call lights, voice messages, emails, etc.)

Open and honest communication between all members of our team, and to our customers, is essential

Greet our customers and team members in a friendly manner, making a good first impression by smiling, making eye contact, and introducing yourself.

Take responsibility for your actions and their consequences, correcting your mistakes as quickly as possible.

Always value our customers and remain focused on their needs

Always dress in a professional manner that is appropriate for the work being performed and which meets safety and/or infection control requirements

Cashier Whataburger- Pensacola, FL 10/2011-11/2013

Receive payment by cash, check, credit cards vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change. Greet customers entering establishment.

Establish or identify prices of goods, services or admissions, and tabulate bills using calculators, cash registers, or optical price scanners.

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