Customer Service Data Entry
Resume:
Jim Ray Gacita
Data Entry and Web researcher (* months)
HotelsCombined Pty Ltd.
+63-092******** ***.******@*****.*** PHP 22,000 Cagayan De Oro City, Northern Mindanao
Experience
* ***** *f total experience
Jul 2015 – Mar 2015
(9 months )
Data Entry and Web researcher
HotelsCombined Pty Ltd. Northern Mindanao, Philippines
Industry
Consulting (IT, Science, Engineering & Technical)
Specialization
IT/Computer - Network/System/Database Admin
Role
Others
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 22,000
As Data Entry Researcher, it is my duty to search for information and match it with the current information that our database have. If the information is incorrect in the database, we make sure to correct it.
Dec 2013 - May 2015
(1 year 5 months )
Fraud Analyst
JPMorgan Chase & Co. Central Visayas, Philippines
Industry
Banking / Financial Services
Specialization
Banking/Financial Services
Role
Analyst
Position Level
Supervisor / 5 Years & Up Experienced Employee
Monthly Salary
PHP 22,680
It is our responsibility to review customer's account and avoid any fraudulent activities on the account.
Jun 2013 - Nov 2013
(5 months )
Sales Support Staff
Convergys Philippines Services Corporation
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Sales Coaching and Analysis
Role
Others
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 17,500
I am coaching agents to upsell and make a sell while they are under me for 1 month. Aside from coaching, I am also doing analysis with our sales report with regard to fallout and other things that affects our sales rate.
Jul 2012 - May 2013
(10 months )
Floor Support Specialist Intern
Convergys Philippines Services Corporation
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Call Centre Executive
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 16,500
It is our duty to assist customer service representative with the processes as a subject-matter expert and not just assist them but ensure that they follow the processes and know all the procedures followed by the business.
Aug 2011 - Jun 2012
(10 months )
Customer Service Associate
Convergys Philippines Services Corporation
Industry
Call Center / IT-Enabled Services / BPO
Specialization
Customer Service
Role
Call Centre Executive
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 14,750
We help people in their cable service and deal with their billing issues. We help them with their billing concerns by doing solutions selling.
Dec 2009 - Jun 2011
(1 year 6 months )
Product Support Representative
Synnex Concentrix Corp.
Industry
Call Center / IT-Enabled Services / BPO
Specialization
IT/Computer - Network/System/Database Admin
Role
Network/System Engineer
Position Level
1-4 Years Experienced Employee
Monthly Salary
PHP 8,500
My work as a product support representative is to help people fix their problem with the product. We, as a technical support representative, walk through our customers in a step by step procedure in setting up/reconfiguring their device. Aside from being a technical support, we, also functions as a sales agent, offering a customer the best option to make their problem fixed and help them choose the best device that works for their system/network.
Education
2011
Mindanao University of Science and Technology
Bachelor's/College Degree in Physics Philippines
Grade
Incomplete
Skills
Advanced
Router Configuration
Intermediate
Modem Configuration, Computer Hardware Troubleshooting
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written
English (Primary)
10 10
Jobstreet English Language Assessment (JELA)
Date Taken
28 Oct 2011
Score
33/40
Additional Info
Expected Salary
PHP 23,000
Preferred Work Location
Northern Mindanao, Central Visayas, Davao
About Me
Gender
Male
Age
28
Telephone Number
Address
Block 25 Lot 11, VillaFlora Subdivision Phase 1 Cugman, 9000, Cagayan De Oro City, Northern Mindanao, Philippines
Nationality
Philippines
Contact this candidate