acukr3@r.postjobfree.com mobile no. 092********

Unit- K 2722 Lee Apartment,

Ma. Aurora St corner E. Zobel st.

Brgy Poblacion, Makati City

BUTCH BALBUENA MANGINSAY

Summary of Employment

I.T Help Desk

Stefanini Philippines Inc.

30th Floor GT Tower International

Ayala Avenue, cor. H.V. Dela Costa Street

Makati City 1200 Philippines

Duration: April 20,2015 – April 30, 2016

Job Description:

Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.

Technical Support Representative

Convergys

Two E-Com Center, Bay Shore Ave. (Mall of Asia Complex), 1300 Pasay, Pasay City, Philippines

Duration: Feb 05, 2014 – March 10, 2015

Job Description:

Diagnosing & providing a path to resolving various technical issues. Multitasking through multiple systems while troubleshooting with customers, Diagnosing & providing a path to resolving various technical issues.

Technical Support Specialist

Aegis People Support

Ayala Ave. cor. Sen Gil Puyat Ave. Makati City 1200 Philippines

Duration: Aug 31, 2012 – Sept 17, 2013

Job Description:

Meeting customer satisfaction with excellent services in troubleshooting their email problems. Analyzed issues, resolving at tier 1 level whenever possible, or escalating to 2nd tier as needed for next day resolution. Provided worldwide Technical Support for company on a 24/7 basis.

Production Staff/Personnel

Liwayway Marketing Corporation

Anabu I-D Km 23 Aguinaldo Hi-way, Imus, Cavite

Duration: Aug 15, 2006 – Feb 1, 2008

Job Description:

Assigned in different sections related to food processing on which works includes operating and troubleshooting machinery set-up, baking and flavoring different kinds of products with compliance to the GMP Standards set by the Company’s Rules and Regulation.

Automotive Body Painter

Honda Philippines

Sucat, Metro Manila

Duration: Aug 15, 2005 – Jan 15, 2006

Job Description

Assigned in automobile works, which includes painting and motor assembly.

Training

Duration: February 5 to 21, 2008

Training : 60 Hrs. Basic Call Center Training and English Fluency

Venue : Esynergy International Inc. (Tesda Accredited)

Unit 501 Cityland Pasing Tamo Tower

Don Chino Roces, Makati City 1230

Tel 729-7597/ 856-3746

Educational Attainment

2008-2011 B.S Information Technology

AMA University,

Dasmariñas, Cavite

1999 Secondary

Sacred Heart School

Alfonso, Cavite

Personal Background

Age: 32

Sex: Male

Civil status:

Seperated

Date of Birth:

May 23,1982

Citizenship:

Filipino

Place of Birth:

Pasay, City

Religion:

Roman Catholic

Father:

Charles Manginsay

Occupation:

Factory Worker

Mother:

Ellenita M.Balbuena

Occupation:

Housewife

Dialect Spoken:

English, Tagalog

Character References

(Upon request)

Contact this candidate