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technical team Leader / Project lead with 10 + years Experience

April 30, 2016

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Ashish Dutta

Permanent Address

S/o Mr.N.C.Dutta,

Vijay Health Club,



(M.P.) Pin.461001 Cell: +91-971*******

E-mail :


Intend to build a career with leading corporate of high tech environment with commitment & dedication, which will help me to explore fully & realize my potential, willing to work as a System Admin or Project Manager in a creative environment.

Professional Carrier

Company Name: NetAccess-India Ltd. Since Nov 2012 – till Now

Net Access India Limited is a leading independent provider of IT infrastructure solutions and services provider. Promoted by Murugappa Group

On roll – Murugappa Group Company

Job Profile: Team Leader - ITIMS / Regional IT Head (Project Leade) – East (WB, Jharkhand, Chhattisgarh, Bihar, Assam) - Technical operations & support, directly to Netaccess Customer – (Murugappa Group Companies), responsible for Technical support operations on Whole 89 Location & 151 Customer Branches in East reason. Handling engineer team (about 27 Members, including 18 On-role Engineers) to manage SLA / Customer Satisfaction over the region.

Configuration and implementation of Customer IT Infrastructure, including LAN / WAN structural proposal.

Maintaining team & technical query resolution with in SLA

Managing Customer Prospects & handling II & III Level Escalation

Configuration and Troubleshooting of Windows Client Operating Systems.

Windows update and patch installation on Windows Server and Clients.

Monitoring the Memory, Performance, CPU utilization and hardware issues related to the Windows server.

Installation and Configuration of MS Exchange Server 2010.

Creation, deletion and configuration of Mailboxes on Exchange server.

Monitoring of Network Bandwidth Utilization with the Help of WAN team.

Configuring and Troubleshooting of the Windows User Profiles.

Troubleshooting issues related to backup, restore and disaster recovery in windows server environment.

Disk Management and RAID level configuration.

Responsible for Implementing & Troubleshooting issues related to LAN/WAN.

Troubleshooting issues remotely using PC Anywhere, VNC and terminal servers and Team Viewer / Ammyy Admin.

Responsible for Configuration and troubleshooting of Symantec AV Client & GUP.

Configuration and Troubleshooting of MS Outlook 2003/2007/2010 issues.

Quarterly Preventive Maintenance & Asset management for IT Infrastructure setup

Generating Monthly SLA report / Engineer performance report & Vendor support Deviation report’s to identify gaps or improvement to serve better.

Co-Ordination with III Party vendor for timely resolution of IT issues to minimize downtime.

Preparation of IT documentations & Checklists as per ISO standard (hardware & software Installation and removal checklists, Upgrade/Downgrade templates).

Company Name: PrimeOne India Pvt.Ltd. Since Nov 2011 – July 2012

Client : Tata Tele Services Limited (TTSL)

Job Profile: Network Engg. Working as Project coordinator RAPDRP (Project) - Technical operations & support, directly interacting with E-port (RAPDRP End point) MPLS customer through Wireless, Copper or OCF media Services, deals with technical & operational queries / issues& responsible for technical solutions to customers through TTSL, Managing point to multipoint MPLS Circuit, Management VLAN, Data VLAN.

ISP network set up and Maintenance (WAN), NOC setup & Maintenance, Corporate implementation and operations, Broadband Implementations, BTS Commissioning & Installing, System Administration (LAN)

A member of 24X7 Corporate Technical support and Wireless Support Group Team.

Provide First level Network support to Corporate Customer.

Configuring and Troubleshooting of Customer End Routers and Backup ISDN link.

Experienced with standard network change management and configuration policies

Commissioning, Decommissioning & Troubleshooting of Links and Access lines.

Company Name: Adee Infotech / Spicetek Infratel Pvt. Ltd.

Since Jan 2007 – Oct 2011

Client :SIFY technology Pvt. Ltd. (MP/CG): Sify is among the largest Managed Enterprise and Consumer Internet Services companies in India, offering end-to-end solutions with a comprehensive range of products delivered over a common telecom data network infrastructure reaching 500+ cities and towns in India. Sify is recognized as an ISO 9001:2000 certified service provider for network operations, data center operations and customer support, and for provisioning of VPNs, Internet bandwidth, VoIP solutions and integrated security solutions, and ISO 27001 certified for Internet Data Center operations. Sify has licenses to operate NLD (National Long Distance) and ILD (International Long Distance) services and offers VoIP back haul to long distance subscriber telephony services. The company is India's first enterprise managed services provider to launch a Security Operations Center (SOC) to deliver managed security services. Consumer services include broadband home access, dial up connectivity and the e-port cybercafé chain across 180 cities and towns.

Job profile: technical support engineer (Team Leader MP/CG/Gujarat) - technical operations & support, directly interacting with E-port (corporate customer) Wireless Services Holders, deals with technical & operational queries / issues& responsible for technical solutions to customers through SIFY Base-Station’s.

Installation of Wireless Broadband devices (Proxim, Nexus, Redwin), Router, Modems, Media converter,

Coordinate with Sify NOC engineer for Installation of New BST Takes Updates and aligned team for BST visit accordingly. Given Support to customers during non-business hours and holidays on back end issues

Client : Net access Chennai- JOB profile: Sr.Customer support engineer, working Area-MP/CG customer’s- Murugappa Group Companies, Equatas, CUMI, Chola Mandalam Insurance / finance

Client : Vodafone : structured cabling managing network support devices,

Working Area MP /CG

Company Name PCS Technology Pvt.Ltd. Since Jan2005- Dec2006

Job Profile: Jr. Technical Desktop Support Engineer (Off role) – Focus in Mainly Corporate Sectors/Banking Client Systems, technical troubleshooting, OS / Application Software Installation & Support, troubleshooting basic network, software, printing problems

Company Name CIDA(NGO)

Client: GyanSanchar (BSNL project). Since Oct 2003 - Dec 2004

Job Profile: Center Manager - Focus in Mainly co-coordinator in Babai Blok-Hoshangabad District. Project is concentrating providing & develop rural telecom Service with a rural information Centers in different 45 Villages, Worked under Mr.A.Yadav (SDO BSNL)

Academic Qualification

MBA – IT Perusing,

From Karnataka Open University


From AAIDU-(Deemed University)

passed in year Aug 2005. (1992/2875)

Higher secondary certificate (PCM)

St,paul’s higher secondary school Hoshangabad

From M.P.Board passed in year march 2000.

High school certificate

St,paul’s higher secondary school Hoshangabad

From M.P. Board in year March 1998

Professional Qualification :

Cisco career certification:-Cisco Certified Network Admin (CCNA)

Cisco ID # CSCO111198147.

Microsoft Certified Professional (70-270, 70-290, 70-291) MCP ID # 3814124.

Implementing, managing and maintaining a Microsoft Windows Server 2003 Network Infrastructure.

Diploma in Hardware & Networking from RGSM.

Technical Skill

Networking: - Experience in: Installation & troubleshooting of Network Devices: Routers, Switches, Modems, Wireless Devices - Access point, Subscriber Unit.

Protocol: TCP/IP.

Servers: Windows 2000, 2003.

Operating Systems: Window 98*, 2002 professional, Windows XP*, Vista, windows 7


Managing and Maintaining Computer hardware / network equipment Hub, Manageable Switches, Routers,

Hardware Installation Configuration of different system and network components

Troubleshooting different OS & computer peripherals,

Software skills:-MS office, Outlook, Quark Express, PageMaker, Coral Draw11, Adobe Photoshop, Flash

Personal Profile

Name Ashish Dutta.

Father's Name Mr.N.C.Dutta.

Mothers Name Mrs.Shivani Dutta.

Bate of Birth 18th Mar 1982.

Nationality Indian.

Religion Bengali (Gen.)

Linguistic ability English, Hindi, Bengali

Hobbies and interests listening music (Soft music),

Playing mind storming games.

Painting landscapes prorate.


I hereby declare that the information furnished above by me is true to the best of my knowledge.


Place:- Ashish Dutta

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