**/** *** ****,***** Road,Jadavpur,
skype ID : suman14723
Have a total experience of 2 years in which I was an associated with WBSEDCL as a contract employee in one of its vendor company RT Network Solutions Pvt. Ltd RT Network Solutions Pvt. Ltd..
Organizational & project experience:
RT Network Solutions Pvt. Ltd. (10th January 2014-11th March 2016)
SAP IS-Utilities Device Management Consultant
RAPDRP Device Module Support and Provide the roll out training in SAP-ISU.
West Bengal Electricity Distributional Company.
west Bengal state electricity distribution company limited
Responsibilities Handled :
•Sevice Desk Operation on Incident Management :
A significant number of Organizations have implemented actual point of contact for handling customer, user and other issues.
•Logging on incidents
Handled the responsibilities of help desk on the skill level resolution rates for service calls. Post implementation enhancement requirement gathering and freezing for Device Management process .Direct interaction with the client regarding on issue solving though identifying, analyzing on correct hazard, to prevent future resource by systemic steps which were dealt by me and the incident management team.
Bug fixing and device installation and updatation .
4) Assigned to the concerned teams,
5) Basic understanding of Remedy tools.
6) To handle the phone calls of the clients & find out the problems & sort the problem & provide the updates in incident or over phone.
•Tracking & updating Service Requests till resolution
Core Area of SAP IS- Utility Device Management:
Device Master Data (New Consumer, Equipment Number, Device Category, Device) creation.
Device process transaction (Order creation, Reading Entry Screen, Device replacement and reversal, device modification and reversal, Material Number Change, Move In reading change, Move in and Move In Reverse,Move out, To make test cases as per client requirement and SQVI(Table joining according to client report requirement).
Elementary knowledge in the Following areas of SAP IS-Utility module:
•Business and technical master data creation
•Device master data creation
•Billing process transactions
•FI-CA process transactions.
•Knowledge in non-SAP technologies includes Knowledge of Working in CA-Helpdesk and issue tracker.
B.Tech (Electronics & Communication Engineering)
West Bengal University Of Technology
Diploma in E.T.C.E
Present Employer Details :
•Presently working with RT Network Solutions Pvt. Ltd.. since 10th January2014
•Notice Period :- Immediate
•Current CTC :-Rs. 1.26L / Annum
•Present Location :- Kolkata
•Date of Birth : 17th August, 1987.
•Gender : Male
•Languages Known : English, Hindi & Bengali.
I hereby declare that the particulars furnished above are true, correct and complete to the best of my knowledge and belief, and I bear the responsibility for the correctness of the above mentioned particulars.