Resume of Sudhir Dyapa

Career Summary

A seasoned leader with experience in Product Testing and Support in Agile and Waterfall models in Telecom Network Management, Cisco VoIP, Unified Communications and Enterprise Mobile Applications.

Core Strengths

Software Test Life Cycle

Product Support

Sanity and Performance Testing

Product Release Management

Test Plans and Bug Tracking

Agile Software Methodology

System Integration and Testing

Prototypes and Simulation

Business and System Requirements Specifications

Quality Analysis and Process Improvements

Technical Skills

Testing: Integration, Performance, Sanity, Test Plans Regression, Defects and Release Tracking

Networking: Cisco VoIP (H323, SIP, MGCP), TCP/IP, LAN, WAN, Firewall, Security and Wireless

Software: Agile, Java/J2EE/C-C++, Android, iOS and HTML5/CSS/jQuery/MVC

Databases: MS SQL, SAP, Oracle and Informix

OS: Linux, Windows and Mac

Software: MS Project and MS Office

Project Accomplishments

Achieved 10% increase in Sanity, Performance testing for customer registration and upgrades

Highest CSAT score for 7-Day Support project for Fortune 500 Critical Customers

Contributed to 10% increase in Business revenues for Enterprise VoIP and Mobile Projects

Company and Business Unit Awards for Support Project Models and Team Performance

Certifications

CCNA (Cisco)

PMP (PMI)

Product Support (Internal)

Lean Six Sigma Black Belt (EA)

CMMI Methodologies (Internal)

Education

2015 - Certificate Courses in Digital Marketing, Big Data – Hadoop at MSME, Bangalore, India

1996 - Masters in Computer Science, Dalhousie University, Halifax, Canada

1995 - B. Engg in Computer Science and Engineering, Osmania University, Hyderabad, India

Professional Experience

Vision Information Systems USA Dec 2015- Present

Test Project Consultant – Mobile and Telecom Solutions

Clients: Elite Solutions, Servion, Five9,

Company Profile:

Vision Information Systems is a sub vendor registered with major corporations in USA. Vision provides experienced staffing solutions to various industry verticals both in private, public, local and state government organizations. Vision serves clients in IT, Telecom, Supply Chain, Emerging Business areas.

Responsibilities:

Testing and support for User Acceptance scenarios for Enterprise Mobile IOS and Android Solutions.

Agile and Test Driven System Integration and Support for Wireless Telecom API Releases.

VoIP Protocols testing for Contact Center interactions using Cisco, Avaya, Nortel, Siemens.

Quality Assurance and Test scenarios for SIP Softswitch PBX, Load and Performance Testing

Specialized test scenarios maximizing software test coverage for VoIP and Mobile integrated networks

Testing migration and integration scenarios for VoIP protocol and Data migration in Virtual Cloud platforms, Mobile and Social Media integration.

Accomplishments:

Reduced retest effort scenarios by 10% for Wireless Telecom APIs by providing efficient test coverage and test integration scenarios.

Increased VoIP call management component performance for disaster recovery and loading scenarios.

Tools and Technologies: Android, IOS, Mobile Bluetooth/GPRS, SIP FreeSwitch, Java/Java Script, PHP, Apache Tomcat, HTTP, Salesforce, MySQL, Oracle.

Krypt Incorporated, MIIT Solutions, India Jan 2014- Nov 2015

Test Project Consultant – Mobile and Telecom Solutions

Clients: Infosys, SAP, Apollo Hospitals, Sumeru, SLR Technologies, Excellence Ashram.

Company Profile:

Krypt and MIIT Solutions are registered Sub vendors for major Indian MNC, who provide consultancy, training and staffing solutions for project and product management in IT serving Clients in Supply Chain, Telecommunication, Mobile, Life Sciences, Health and Emerging business sectors.

Responsibilities:

Planning and tracking of Telecom Test Beds for legacy, Wireless and Mobile internetworking

System Integration of Prototypes for Underwater, Health Device Sensors-Android, JME, Mobile GPS.

Ability to understand Enterprise Mobile applications technical specifications and functional requirements and ensure complete test coverage.

Strong experience in testing mobile applications on both iOS and Android applications

Quality analysis using Lean Six Sigma process for Mobile Retail, Hospital Patients serving time.

Tracking HR System process response time for providing SAP support staff to MNC from Krypt.

Accomplishments:

Achieved 10% cost savings by reuse of legacy telecom equipment in Wireless and Mobile technologies

Lead effort for a prototype health device integrating traditional and modern medical practices.

Reduced patient waiting time, improved lab results for better diagnostics for major hospitals using Lean Six Sigma Methodologies.

Tools and Technologies: Android, Java/J2ME, Mobile Bluetooth/GPRS, MS Project, DMAIC, SAP, HW (Arduino, Rasberry, CubieBoards), T1/E1/FR/ATM.

Infosys Limited, India Jan 2012- Dec 2013

Test Project Manager – Enterprise Mobile Development

Clients: Cisco, SAP, PG, Unilever, Marathon Oil, Singapore Airlines, Fursan Travels, Visa.

Company Profile:

Infosys is a global leader in consulting, technology, outsourcing and next-generation services helping enterprises transform and thrive in co-creation of solutions in mobility, big data and cloud computing.

Responsibilities:

Anchored Testing, support and solution review for Mobile Apps in Oil and Gas and Travel Industries.

Lead Agile development and Testing for Mobile projects for Infosys SAP Alliance for Retail Clients.

Experience with the Android, iOS, SDK, and developer / QA tools

Good Knowledge of improvements across versions of Android and iOS operating systems

Process initiatives for CMMI and migration from Water fall model into Agile methodology.

Accomplishments:

Successfully anchored complex proposals, interaction with customers, cross functional business and technology teams for Oil Gas and Travel industries.

Reduced TAT by providing common requirements and testing for Mobile API framework to be used across different OS (Android, IOS, Windows)

Provided mobile solutions proof of concepts for banking and credit card clients.

Tools and Technologies: Agile, CMMI, Android, iOS, C#/.Net, BlackBerry Java, Java Script, HTML5, CSS, Mobile MEAP/MDM using SAP/Sybase, Oracle BPEL, MS Project, MS Windows, SharePoint.

Cisco - Infosys ODC Limited India May 2003-Dec 2011

Programmer Analyst – Cisco Enterprise Voice and VoIP support

Clients: Cisco Fortune 500 Customers, Government, Banks, Hospitals, Retail, Telecom,

Engineering and Manufacturing Service Providers.

Company Profile:

Cisco Engineering partners with Infosys offshore development center to provide support in developing, and testing of Cisco software and hardware in data center, networking, cloud, VoIP collaboration, optical, Wireless, Security and emerging areas.

Responsibilities:

Test Lead for Metro Ethernet NMS- Java/Oracle, MS SQL, Cisco Metro Ethernet Switch.

Lab reproduce for customer issues – Java/LDAP/SSL Security, Cluster Overload and Disaster Recovery, Windows AD Max Registrations, App Crash issues, TCP/IP, Call support using Gateways with VPN, Firewalls/Security.

Established Lab Test beds for VoIP protocol tests for Customer issues using H323, MGCP, SIP.

Established, grown and stabilized Infosys Cisco VoIP 7 Day Support Project Model

Accomplishments:

Successful live installation and support for first Cisco Metro Ethernet NMS Solution Customers.

Obtained 10% improvement in performance and sanity testing of Cisco Metro Ethernet solution.

Successfully identified and closed LDAP/SSL security feature requirements into VoIP Cisco Unified Communications manager product.

Maintained highest CSAT for consecutive years and increase in business revenue and resources for Cisco and Infosys

Created replicable support models for other projects in Cisco Infosys ODC.

Tools and Technologies: Metro Ethernet, Cisco Unified Communications Manager (CUCM), CCNA, Windows, Oracle, MS SQL, Informix, Routing, Switching, LDAP, SSL, TCP/IP, MGCP, SIP, H323, IP Testing Simulators, Java/J2EE.

Nortel Networks Limited, Canada Jan 2001-Apr 2003

Test and Software Lead – Long Haul Optical Network Management

Company Profile:

Nortel was a multinational telecommunications and data networking equipment manufacturer. Nortel provided networking solutions for Carrier Networks, Enterprise Solutions, Metro Ethernet Networks, Global Services.

Responsibilities:

Automated OAM Diagnostic Module steps for Nortel Long Haul Optical Switch.

Executed test scenarios for inter networking using Long Haul Optical Switch.

Testing common Java/C++ API Platforms used in Optical Network Management System.

Tested scenarios for Optical Switch and IP Network Integration.

Accomplishments:

Achieved 10% improvement in TAT and cost for automating Long Haul Switch OAM Feature procedures.

Successful integration of Nortel and competitors Optical and multiplexing traffic scenarios.

Simplified complex requirements for Nortel Optical Customers by coordinating with multiple business and technical teams.

Tools and Technologies: Java/J2EE, C/C++, Protel, MS SQL, Unix, Windows, Visual Basic, HTML5, SONET Optical Long Haul and Access Multiplex switches, NMS FCAPS, OAMS,

Newbridge Networks Limited, Canada Sep 1996-Dec 2000

Software Designer – Network Management System

Company Profile:

Newbridge developed a high-end Internet-based equipment that combines voice and data traffic--technology. Newbridge was also a leader in asynchronous transfer mode (ATM) technology.

Responsibilities:

Implemented NMS features in VoFR, T1, E1, SONET Rings using C/C++, Java, Unix, Informix

Integration and Regression Testing for Wireless ATM BTS Switch, Mobile NMS.

Test Lead for NMS Bandwidth Utilization, Route Optimization, Device Configurations.

Accomplishments:

Reduced 10% TAT for SONET rings NMS features by using simulator based testing.

Introduced effective bug tracking and unit testing for NMS feature development

Reduced TAT for DB dependency by integrating with Node Element and Application teams.

Tools and Technologies: Java/J2EE, C/C++, Protel, MS SQL, Unix, Windows, Visual Basic, HTML5, SONET Optical Long Haul and Access Multiplex switches, T1, E1, X25, FR, ATM, Wireless, NMS FCAPS, OAMS,

References Available on Request

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