To obtain an entry level position where my skills, knowledge and creativity can be utilized by both myself and the company.
LKQ Corp Houston, TX
Call Center Manager
June 2015 to April 2016
Manage the daily running of the call center, including, implementing call center strategies and operations. Carrying out needs assessments, performance reviews and cost/benefit analysis. Setting and meeting performance targets for speed, efficiency, sales and quality. Monitoring random calls to improve quality, minimize errors, insure company policy is accurately communicated to customers, and track operative performance. Record statistics, user rates and the performance levels of the center and prepare reports. In charge of hiring, training and scheduling. Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
Texas Messaging Answering Service Houston, TX
Lead Programmer/ Call Center Supervisor
October 2013 to June 2015
Program and set up new accounts. Supervise 25+ employees. Help out with staffing shifts when needed. Also help out with answering phones and taking messages when needed. Perform clerical duties such as filing, faxing and printing when needed.
Car Research XRM Houston, TX
July 2013 to October 2013
Call customers that recently visited car dealerships and conduct survey over the phone. Follow a script to determine the reasons behind the customer not purchasing and determine what can be done to get them to go back and purchase.
Corpra Care Houston, TX
Part-time, May 2009 to October 2009
Contact clients regarding delinquent medical accounts. Set up payment plans and take credit card payments over the phone.
Rite Response Houston, TX
Full-time, October 2007 to April 2008
Listen to customer requests, Monitor automated systems, Perform clerical duties, Provide customer service and Provide telephone information.
University of Houston Downtown (Online College), Houston, TX. Bachelor of Science in Interdisciplinary Studies (in progress-Estimated Graduation Date: 05/2017) (GPA-2.75)
Houston Community College, Houston, TX Associate of Arts in Science with a Business Specialty-May 2012 (GPA-3.0)