Tracy Stevens Wenger
Sales Management Professional
Dynamic and highly experienced Sales Management Professional, with over 15 years team building, mentoring and client relationship sales success. Superior grasp of creative and courteous professionalism in all aspects of customer service based sales techniques. Expert motivator with an enthusiastic approach toward performance improvement strategies.
AREAS OF EXPERTISE Business Development Team Leadership Sales Management Customer Service Mentoring Marketing Strategies Profit and Loss Management Networking Client Retention
•Significantly exceeded monthly sales goals by implementing hourly and daily sales expectations through reward based employee incentives and mentoring.
•Slashed shrink percentage from 3% to 2% thru training and improved customer service.
•Improved conversion rate from 40% to 18% and IPTs from 2 to 3.5.
•Bettered customer service reviews from 10% to 80% satisfaction.
•Spearheaded team building exercises; improving comradery, decreasing employee turn over and ultimately creating a positive environment for both staff and customers.
•Lead team to Best Store out of 119, in 'weekly/monthly competitions' 5 months in a row.
•Designed new marketing materials, merchandising techniques and training programs to boost business, increase visibility and sales.
•Created marketing campaigns to prospect and drive business via social media, email and B2B and retail sales.
•Promoted company and goodwill thru showcasing products at community events, fashion shows and charity functions.
•Raised over $20,000 for a childrens' scholarship fund.
2015- Current Regional Sales Manager, NY, NJ, CT, MERCHANTS' CHOICE
2014- 2015 Sales & Service Manager, BLOOMINGDALE’S THE OUTLETS, Paramus, NJ
2013- 2014 Business & Marketing Manager P/T, PRUDENT FINANCIAL, Tuxedo Park NY
2012 2014 Store Manager, COTTON ON USA, Middletown NY
2009- 2012 Store Manager, ANNIE SEZ, Ramsey, NJ
2000- 2009 Executive Mortgage Assistant to CEO, REQUEST FINANCIAL, Ramsey, NJ
Three Rivers' Community College, Norwich, CT Fashion Institute of Technology, NY, NY