Customer Service Training, Wellview, Oil & Gas
Resume:
Sara K. Land
Address:
Pearland, TX 77584
713-***-****(m)
*********@*******.***
EDUCATION
PEICE Training for C.E. Course taken: Petroleum Engineering for Non-Engineers. February 2012
Texas Southern University Houston, TX
Master of Science Degree, Transportation Planning and Management, August 2011
Thesis: An Evaluation of: The Texas Triangle Megaregion and its Effect on Airport and Airspace Capacity.
Minneapolis Community & Technical College Minneapolis, MN
Associate in Applied Science, En Route Air Traffic Control, August 11, 2006
Texas Southern University Houston, TX
Bachelor of Science, Airway Science Management; Minor: Business Management, May 2001
HONORS
Dean’s List, Minneapolis Community & Technical College- December 2005
FHWA Dwight D. Eisenhower Transportation Fellowship, August 2010
Title: Identifying Vulnerable Populations While Meeting Public Transportation Needs.
Transportation Research Board Minority Fellows Participant, 2010-2011
WTS Helen M. Overly Scholarship Recipient, January 2011
TSU Research Week 2011: 3rd Place Student Oral Presentation
COST Outstanding Graduate Student Award, April 2011
EXPERIENCE
November 2014 – March 2015 WellView Completions Technologist, Devon Energy/ Lanchbury Consulting Artesia, NM
Titled as a WellView Coach for the Delaware Basin District for the Completions team. Responsible for data management and software training of the Completions Consultants. Working as a Key Lead of the Coaches team; Distributed weekly well assignments for quality control, and conduct weekly meetings to discuss progress of the team in completing QCs. Capable of creating multi-well reports and queries, as well as providing instruction on how to create them. Maintains consistent contact with Consultants for WellView updates and pertinent information. Developed quick reference cards for Consultants. Published and distributed a reporting guide specific to the Delaware Basin for proper data entry in WellView. Designated Power User Access for the Artesia Completions team.
August 2011 – March 2013 Drilling Systems Field Trainer, Chesapeake Energy / Deckard Consulting Oklahoma City, OK
Working as an Independent Software Consultant contracted out by Chesapeake Energy to train Rig Supervisors and Drilling Technicians on the WellView 8.1 and 9.2 Drilling Software. The software is used to track drilling activity and operation budget. Responsible for implementing and deploying the established training system company-wide. Coordinated with Drilling Managers, Drilling Technicians, Engineers, Superintendents, Rig Supervisors, and employees for training and establish IT training and business practices for the software. Responsible for fourteen rigs and over forty individuals in the Utica District regarding software training and data maintenance. A key leader of the training team; responsible for initial training of divisional drilling technicians and field training of Superintendents upon commencement of division roll out.
April 2011 – June 2011 Field Supervisor, Houston Metro Transit Authority/Lane Staffing Houston, TX
Conducting an origin/destination survey for the Houston Metropolitan Transit Authority regarding passenger route use and demographics. Prepares and issues 75,000 surveys to be distributed to the public Supervises 8-12 surveyors in a workday; 22 overall. Conducted follow-up training for survey project. Ensured proper handling and organization of completed surveys for use in data collection and research.
August 2009 – August 2011 Graduate Research Assistant, Center for Transportation Training and Research Houston, TX
The research program is a transportation research component of Texas Southern University. Conducting applied research on Megaregions and its implications on transportation and freight movement.
August 2008 – August 2009 Aviation Support Specialist, FlightAware Houston, TX
Assist FlightAware customers and website users with technical issues, generalized aviation queries, as well as handle sales and commercial services inquiries.
April 2007 – March 2008 Air Traffic Control Developmental, Federal Aviation Administration Houston, TX
Developmental air traffic controller responsible for ensuring safety and providing separation in the National Airspace System en-route environment.
Sept. 2006 – April 2007 Trip Support Specialist-Production II, Universal Weather & Aviation Houston, TX
Arranged hotel accommodations for company clients. Maintained client preferences; specifically requests and restrictions. Utilized a customized inter-office database as well as an international network (Amadeus) in obtaining hotel information and reservations. Developed strong customer service skills and effective communication abilities.
COMMUNITY & PROFESSIONAL INVOLVEMENT
R.A.R.E. Pearls Non-Profit Organization Volunteer, 2016
American Cancer Society, Look Good Feel Good Volunteer, 2015
Texas Southern University COST Alumni Association Member, 2013
Women in Transportation, Houston Chapter, January 2011
Institute of Transportation Engineers Member, June 2010
Online Communications Volunteer, TRB AV020 Committee, February 2010
National Defense Transportation Association Member, October 2009
Graduate Participant, TRB Committee on Aviation System Planning Symposium, May 2009
Holman Street Church Career & Leadership Conference Presenter, 2007-2008
Jack Yates Revitalization Project Volunteer, 2005
President of Lions of 1995 Alumni Association, 2004
REFERENCES
Darrin Lanchbury, Lanchbury Consulting, LLC Owner 337-***-****
Leroy G. Moore, CLE-FSDO Manager 440-***-****
Trena Mathis, Teacher for MCTC-ATCTP 952-***-****
Dr. Carol A. Lewis, Professor at TSU 713-***-****
Contact this candidate