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Janitorial Manager- Environmental Services

Cleveland, OH
April 29, 2016

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Joyce Towner

Lead Custodian *years Environmental Service Worker/ Commercial Cleaning


Cleveland, OH 44128 - 216-***-****

I have over 15 years of commercial cleaning experience, 3 years of lead custodial experience, and other relevant skills associated such as excellent customer service, supervising staff, training, hire/fire, work scheduling, order supplies, handling client resolution, paperwork, sales, and maintenance issues Authorized to work in the US for any employer



3 D Management Services - Cleveland, OH - November 2015 to February 2016 Responsibilities

Daily cleaning of high rise/apartment building


Independent Management Services - Flint, MI - October 2014 to August 2015 Responsibilities

Cleaning Apartment High-Rise Complex


Cleveland Heights/University Heights School District (Rachel Wixey& Associates) - Cleveland Heights, OH - February 2013 to June 2014


Clean assigned schools within the Cleveland Heights/University Heights School District Skills Used

customer service, waxing/stripping/buffing floors, trash removal, restrooms/classrooms/offices/cafeterias/ auditoriums/gym/desks/tables, replenish supplies, moving furniture/equipment, washing windows/walls, vacuuming, mopping, sweeping, dusting, and other related duties Environmental Housekeeping Aide

Metro Health Hospital System - Cleveland, OH - August 2012 to January 2013 Responsibilities

clean assigned areas within hospital setting: Emergency Room Environmental Service Worker

University Hospitals Case Medical Center - Cleveland, OH - March 2011 to December 2011 Responsibilities

clean assigned areas within hospital setting: radiology/Oncology Department (Seidman Cancer Center). Lead Custodian

Wright & Walker Cleaning Services - Cleveland, OH - January 2007 to February 2010 Responsibilities

Supervise operations of staff, coordinate work schedules, training, hire/fire, order supplies, implement policies/ procedures, client resolution, computerized work logs/updates, and ensure completion of assigned duties Skills Used

customer service, lead/supervisory skills, good communication/organizational skills, excellent client/employee interaction


Meyer Commercial Cleaning, LLC - Solon, OH - May 2004 to November 2007 Responsibilities

clean physician offices/medical facilities at various locations within Cuyahoga, Lake, and Summit counties Skills Used

excellent customer service skills

Collections Manager

Credit Advantage Solutions - Grand Blanc, MI - February 2000 to June 2003 Responsibilities

Collections: collect on past due accounts, customer service, accounts payable/receivable, data entry,sales, oversee sales team, bank deposits, and other related administrative duties Machine Operator

Genesee Packaging, Incorporated - Flint, MI - April 1998 to September 2000 Responsibilities

Sort, package, and transport automotive parts for General Motors,Chrysler, and Saturn on various machines by work orders

Skills Used

machine operations/manufacturing/packaging/distribution EDUCATION

Medical Billing&Coding

Remington College - Cleveland, OH

2009 to 2009

State Licensed Nurse Aide in Nursing Assistant

American Red Cross Association - Cleveland, OH

2004 to 2004

certificate program in Healthcare Administration

University of Michigan - Flint, MI

1998 to 1999

General Studies

Mott Adult High School - Flint, MI

1994 to 1998


Supervisory,Customer Service,Administration,Organizational/Communication Skills,CommercialCleaning,Sales

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