Shar'kicia Brantley

**** ********* **. ***#*** Houston, TX 77054

Email: acuk92@r.postjobfree.com

832-***-**** Cell

Objective

To obtain an entry level position that utilizes my skills and ability in customer service that offer growth and opportunity for advancement.

Qualifications & Skills

Reliable and friendly hard worker who quickly learns and masters new concepts and skills. Passionate about helping customers/clients and creating a satisfying experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

EDUCATION

Victory Prep Academy High School Diploma May 2014

Professional Experience

Call Center IQ Jan. 2015-Aug. 2015

Phone Agent

• Assisted customers with troubling shooting issues involving complex devices.

• Updated accounts daily to maintain accurate account information. Forever21 Sept. 2014-Jan. 2015

Sales Associate

• Help with cashier when store was busy.

• Assist customers with their needs and wants.

• Clean up store and Count Money/Store Lock-Up.

Joes Crab Shack May 2014-Sept. 2014

Waitress

• Recorded orders and partnered with team members to serve food and beverages that exceeded the guest expectations.

• Inquired about guest satisfaction, any additional accommodations needed, and happily fulfilled any requests.

• Assisted with closing duties and nightly deposits. Leader’s Academy Aug. 2012-Aug.2013

Office Assistant

Overseen the front desk area and duties that included greeting visitors, while responding to phone and email requests for information.

• Responsible for updating and maintaining files containing sensitive information.

• Facilitated in making schedules and recruiting to ensure proper staffing. Core Competencies

• Customer service

• Microsoft Office

• Multicultural diverse and the ability to adapt.

References

Available upon request

Contact this candidate